Social Media Community Moderator

Social Factor; Phoenix (AZ); Remote; USD 21,000 - 39,000; Part time

Benefits offered by this job

Flexible schedules

Remote opportunities

Job summary

Social Factor is seeking talented moderators for project-based, temporary, or part-time work. Flexible schedules accommodate early birds and night owls, with some roles requiring 24/7 coverage.

We hire across many states and support multiple languages to build strong digital communities for global brands. Ideal candidates will have native-language proficiency, live stream moderation experience, and familiarity with major social platforms.

Qualifications

• Native-level understanding of language required.
• Deep understanding of language pop culture and slang.
• Able to mirror client brand voice and engage with users.
• Previous social media moderation experience required; live stream moderation a plus.
• Sprinklr, Khoros, Sprout Social experience a plus.

Responsibilities

• Moderate digital communities for multiple brands.
• Engage with users in real-time and troubleshoot discussions.
• Mirror the voice and tone of brands across platforms.
• Follow client guidelines and workflows with high energy and accuracy.

Skills

Native language understanding

Brand voice adaptation

Social media moderation

Live stream moderation

Organizational multitasking

Tools

Sprinklr

Khoros

Sprout Social

Job description

Social Factor is always looking for great moderation talent. We'd love to hear from you if you have interest in working with us on a project/gig or temporary basis. We offer flexible schedules to fit all lifestyles. Some of our work is 24/7 so if you are an early bird or a night owl, we may have something for you! Our client needs are constantly changing and growing so we'd love to get to know you and understand your experience. When a match comes along, someone from our team will reach out to see if you are available and interested in pursuing the opportunity.

We are hiring from the following states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Mexico, New York, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia. If you are a US-based or UK-based, Social Media Community Moderator, we'd love to hear from you. We are looking for project based, temporary or part-time work moderators working in English and other languages such as Hindi, Arabic, Mandarin, Spanish, Portuguese, King’s English, Korean, French, German and Japanese. The Community Moderator role will work to develop strong, growing, digital communities for some of the world's most well-known brands as work becomes available.

Temporary Community Moderator Requirements:

• Native-level understanding of language
• Deep understanding of respective language pop culture, nomenclature, cultural references, and slang
• Able to understand client's brand voice & accurately engage with users
• Previous social media moderation experience is required and live stream moderation is a plus
• Sprinklr certification, Khoros, and/or Sprout Social experience is also a plus
• Exceptional organizational, multitasking abilities, and able to follow clear guidelines and workflows
• Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands)
• Excellent spelling and grammar skills (skills and/or language test will be given for final candidates)
• Strong willingness to learn and think critically; a proactive approach
• High energy with the capability to multitask in a dynamic, rapidly growing organization
• Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
• Knowledge of and experience with the major social media platforms: Youtube, FB, X, Instagram, LinkedIn, etc.
• Personal computer with minimum of Windows 10 and macOS 12.X
• Personal internet speed requirement of a minimum of 150 mbps

AI is a great tool, we encourage using it to practice interviewing, prepare questions for your interviews, and proofread your résumé, however use of AI technology during live interview conversations is prohibited and could lead to disqualification.

Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients' brands to listen, reach, and respond. Now is an exciting time in Social Factor's growth, we have opportunities working with Fortune 100 and Fortune 500 companies.

Equal Employment OpportunityWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.