Language Social Media Community Moderator

Social Factor; Austin (TX); Remote; USD 21,000 - 34,000; Part time

Job summary

Social Factor is seeking project-based, temporary, or part-time moderators with language expertise to build and grow digital communities for major brands. Roles may cover English and other languages, including Hindi, Spanish, Portuguese, Korean, French, German, and Japanese.

The team values fast learners who can adapt to changing client needs and maintain brand voice. Ideal candidates have prior social media moderation experience, strong communication skills, and the ability to multitask in a

Qualifications

• Native-level understanding of language
• Deep understanding of language pop culture, nomenclature, slang
• Able to understand client's brand voice & accurately engage with users
• Previous social media moderation experience is required and live stream moderation is a plus
• Sprinklr, Khoros, and/or Sprout Social experience is also a plus
• Excellent organizational, multitasking abilities and ability to follow guidelines
• Excellent verbal and written communication skills (mirror voice/tone)
• Strong willingness to learn and think critically; proactive
• High energy with the capability to multitask in a dynamic environment
• Knowledge of major social media platforms (Youtube, FB, X, Instagram, LinkedIn)

Responsibilities

• Moderate languages across platforms and engage with users in real-time
• Follow brand guidelines and mirror voice/tone for multiple brands
• Coordinate with teams to manage discussions and resolve issues
• Support 24/7 moderation demands as needed
• Utilize tools like Sprinklr, Khoros, or Sprout Social for workflow management
• Assist in live stream moderation when required

Skills

Native-level language understanding

Excellent verbal and written comms

Brand voice mirroring

Social media moderation experience

Live stream moderation

Platform knowledge (YouTube, Facebook,

Tools

Sprinklr

Khoros

Sprout Social

Job description

Social Factor is always looking for great moderation talent with language experience. We'd love to hear from you if you have interest in working with us on a project/gig or temporary basis. We offer flexible schedules to fit all lifestyles. Some of our work is 24/7 so if you are an early bird or a night owl, we may have something for you! Our client needs are constantly changing and growing so we'd love to get to know you and understand your experience. When a match comes along, someone from our team will reach out to see if you are available and interested in pursuing the opportunity.

We are hiring from the following states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Mexico, New York, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.

If you are a US-based or UK-based, Social Media Community Moderator, we'd love to hear from you.

We are looking for project based, temporary or part-time work moderators working in English and other languages such as Hindi, Arabic, Spanish, Portuguese, King's English, Korean, French, German, Indonesian and Japanese. The Community Moderator role will work to develop strong, growing, digital communities for some of the world's most well-known brands as work becomes available.

Temporary Language Community Moderator Requirements:

• Native-level understanding of language
• Deep understanding of respective language pop culture, nomenclature, cultural references, and slang
• Able to understand client's brand voice & accurately engage with users
• Previous social media moderation experience is required and live stream moderation is a plus
• Sprinklr certification, Khoros, and/or Sprout Social experience is also a plus
• Exceptional organizational, multitasking abilities, and able to follow clear guidelines and workflows
• Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands)
• Excellent spelling and grammar skills (skills and/or language test will be given for final candidates)
• Strong willingness to learn and think critically; a proactive approach
• High energy with the capability to multitask in a dynamic, rapidly growing organization
• Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
• Knowledge of and experience with the major social media platforms: Youtube, FB, X, Instagram, LinkedIn, etc.
• Personal computer with minimum of Windows 10 and macOS 12.X
• Personal internet speed requirement of a minimum of 150 mbps

AI is a great tool, we encourage using it to practice interviewing, prepare questions for your interviews, and proofread your resume, however use of AI technology during live interview conversations is prohibited and could lead to disqualification.

Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients' brands to listen, reach, and respond. Now is an exciting time in Social Factor's growth, we have opportunities working with Fortune 100 and Fortune 500 companies.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.