Social Media Community Moderator

Social Factor; Austin (TX); Remote; USD 21,000 - 34,000; Part time

Job summary

Social Factor is seeking experienced moderators for project-based, part-time roles across the United States. The team moderates for well-known brands, developing engaging communities while upholding brand voice and community guidelines.

We value native-language fluency, cultural insight, and the ability to respond quickly and professionally across social platforms. This is a flexible, temporary opportunity with potential for ongoing work.

Qualifications

• Native-level language understanding.
• Deep knowledge of language pop culture, nomenclature, slang.
• Able to mirror brand voice & engage users.
• Previous social media moderation experience is required; live stream moderation a plus.
• Sprinklr, Khoros, and/or Sprout Social experience is a plus.
• Excellent organizational, multitasking abilities and ability to follow workflows.
• Excellent verbal and written communication; language/tests may be given.
• High energy with proactive approach and ability to multitask in a dynamic org.
• Knowledge of major social platforms: YouTube, Facebook, X, Instagram, LinkedIn, etc.

Skills

Moderation experience

Live stream moderation

Brand voice mirroring

Multitasking

English proficiency

Sprinklr

Khoros

Sprout Social

Tools

Sprinklr

Khoros

Sprout Social

Job description

Social Factor is always looking for great moderation talent. We'd love to hear from you if you have interest in working with us on a project/gig or temporary basis. We offer flexible schedules to fit all lifestyles. Some of our work is 24/7 so if you are an early bird or a night owl, we may have something for you! Our client needs are constantly changing and growing so we'd love to get to know you and understand your experience. When a match comes along, someone from our team will reach out to see if you are available and interested in pursuing the opportunity.

We are hiring from the following states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Mexico, New York, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.

If you are a US-based or UK-based, Social Media Community Moderator, we'd love to hear from you. We are looking for project based, temporary or part-time work moderators working in English and other languages such as Hindi, Arabic, Mandarin, Spanish, Portuguese, King’s English, Korean, French, German and Japanese. The Community Moderator role will work to develop strong, growing, digital communities for some of the world's most well-known brands as work becomes available.

Temporary Community Moderator Requirements:

• Native-level understanding of language
• Deep understanding of respective language pop culture, nomenclature, cultural references, and slang
• Able to understand client's brand voice & accurately engage with users
• Previous social media moderation experience is required and live stream moderation is a plus
• Sprinklr certification, Khoros, and/or Sprout Social experience is also a plus
• Exceptional organizational, multitasking abilities, and able to follow clear guidelines and workflows
• Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands)
• Excellent spelling and grammar skills (skills and/or language test will be given for final candidates)
• Strong willingness to learn and think critically; a proactive approach
• High energy with the capability to multitask in a dynamic, rapidly growing organization
• Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
• Knowledge of and experience with the major social media platforms: Youtube, FB, X, Instagram, LinkedIn, etc.
• Personal computer with minimum of Windows 10 and macOS 12.X
• Personal internet speed requirement of a minimum of 150 mbps

AI is a great tool, we encourage using it to practice interviewing, prepare questions for your interviews, and proofread your resume, however use of AI technology during live interview conversations is prohibited and could lead to disqualification.

Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor's growth, we have opportunities working with Fortune 100 and Fortune 500 companies.
Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.