Remote Multilingual Customer Support Agent

Fever; United States; Remote; USD 8,000 - 11,000; Full time

Benefits offered by this job

Home office 100% remote

Great work environment

40% discount on Fever events

Health, Dental and Life Insurance

Gympass

Meal allowance

Transport allowance

Spanish lessons

Job summary

Fever is hiring for a customer service role based in Brazil, with 100% remote work and a morning shift from 08:00 to 17:00, five days a week. You will support customers via email, phone and social media, solving incidents and providing accurate information using Zendesk.

Fluency in French plus Spanish or English is required, with strong communication and time-management skills. Join Fever’s international team and enjoy a vibrant work environment, benefits, and opportunities to grow with a

Qualifications

• Previous experience in User Support or Customer Service is highly valuable.
• Zendesk experience preferred.
• High level of French and fluent in Spanish or English.

Responsibilities

• Provide customer service by email, phone or social media to resolve incidents.
• Handle incoming calls and chats and inquiries.
• Provide accurate, valid and complete information using the right tools.
• Manage and document customer interactions, accounts and records, following procedures.

Skills

Customer service

Zendesk

French fluent

Spanish or English

Time management

Organizational skills

Communication skills

Remote work

Tools

CRM system

Job description

Fever is hiring for a customer service role based in Brazil, with 100% remote work and a morning shift from 08:00 to 17:00, five days a week. You will support customers via email, phone and social media, solving incidents and providing accurate information using Zendesk.

Fluency in French plus Spanish or English is required, with strong communication and time-management skills. Join Fever’s international team and enjoy a vibrant work environment, benefits, and opportunities to grow with a