IT Support Technician - Remote

WheelHouse IT; Northern (KY); Hybrid; USD 25,000 - 28,000; Part time

Job summary

WheelHouse IT is seeking a Tier 1 Support Technician for our Service Desk on a contract-to-hire basis. The role is remote for US-based candidates with remote Nebraska residence specified.

The compensation is $18-$20 per hour for 30 hours per week, with potential for permanent employment based on performance. You will be the first point of contact, providing technical support, troubleshooting a range of issues, and ensuring an exceptional customer experience while collaborating with senior

Qualifications

• Minimum 1 year of MSP experience
• Minimum 1 year of technical support experience
• Experience troubleshooting and supporting end users

Responsibilities

• Provide remote support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot Microsoft 365, Windows OS, Active Directory, and networking issues
• Document work in PSA system and use ConnectWise as applicable
• Escalate complex issues while owning the client experience
• Assist with onboarding, deployments, and tech projects as needed

Skills

MSP experience

Customer service

Communication

Multi-tasking

Tools

ConnectWise Manage

ConnectWise Automate

Job description

WheelHouse IT is a growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and customer service to businesses nationwide. We are seeking a motivated and customer-focusedTier 1 Support Technicianto join our Service Desk team in a contract-to-hire capacity. Must be based in the US.

This is an excellent opportunity for someone with MSP experience who enjoys troubleshooting technical issues, supporting end users, and growing their IT career in a fast-paced environment.

Location Requirements

This position is open to remote candidates residing in Nebraska.

Compensation

• $18-$20 per hour, 30 hrs
• Contract-to-hire opportunity - potential for permanent employment based on performance and business needs

What You'll Do

As a Tier 1 Support Technician, you will serve as the first point of contact for our clients, providing technical support and delivering an exceptional customer experience. You will troubleshoot and resolve a variety of technical issues while working closely with senior technicians and engineers when escalation is required.

Responsibilities

• Provide remote support for desktops, laptops, mobile devices, printers, and peripheral equipment
• Troubleshoot Microsoft 365, Windows operating systems, Active Directory, and networking issues
• Support LAN/WAN connectivity and network infrastructure
• Document all work performed within the PSA system, ConnectWise experience desired.
• Escalate complex issues appropriately while maintaining ownership of the client experience
• Assist with client onboarding, deployments, and technical projects as needed
• Support cloud-hosted and customer-managed environments
• Deliver professional, responsive, and customer-focused service

Required Qualifications

• Minimum 1 year of Managed Service Provider (MSP) experience required
• Minimum 1 year of technical support experience
• Experience supporting:
  • Microsoft 365
  • Windows desktop operating systems
  • Active Directory
  • Network connectivity and troubleshooting
• Strong customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong troubleshooting and problem-solving abilities
• Reliable internet connection and dedicated workspace for remote work

Preferred Qualifications

• CompTIA A+, Network+, or equivalent technical training
• Experience with ConnectWise Manage or similar PSA platforms
• Experience with ConnectWise Automate, LabTech, or similar RMM tools
• Familiarity with:
  • Server hardware
  • RAID configurations
  • iLO/DRAC management
  • Backup and disaster recovery solutions
  • Bare metal restores
  • SSL certificates, domain registrars, and web hosting providers

Why WheelHouse IT?

At WheelHouse IT, you'll join a collaborative team that values growth, accountability, continuous learning, and exceptional client service. You'll gain exposure to a wide variety of technologies and environments while building a strong foundation for your IT career.

If you're looking for an opportunity to grow within a supportive MSP environment and turn a contract role into a long-term career, we would love to hear from you.