Remote MSP Service Desk Engineer (Mon-Fri, 3:00pm-12:00am PT)

Nexus Technologies LLC

United States

Remote

USD 34,000 - 39,000

Full time

39 hours ago

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Benefits offered by this job

PTO 4 weeks

7 paid holidays

Life insurance

Disability (short/long-term)

Voluntary benefits

401k match

Job summary

NexusTek seeks a Service Desk Engineer for a 100% remote role in the United States. The position covers Windows/macOS, MS 365, and endpoint management within an MSP setting, with a Monday–Friday shift from 3:00 pm to Midnight Pacific Time. Training shifts may vary slightly.

The role emphasizes strong documentation, SLA adherence, and customer service. Experience in MSPs, Active Directory/Entra ID, and remote work tools is required.

Qualifications

Provide Tier 1 and 2 support for Windows and macOS environments.
Administer Microsoft 365 including Exchange Online and Teams.
Manage Intune and/or Apple device management tools (Addigy, Jamf).
Experience with Active Directory/Entra ID and basic networking.
Familiar with ConnectWise, Autotask or NinjaOne in MSP settings.

Responsibilities

Serve as the first contact for incidents via phone, chat, email, and ticketing.
Provide remote support across client environments and troubleshoot issues.
Document solutions, log incidents, and meet SLA targets.
Assist with MFA configuration, conditional access, and account recovery.
Support RMM/PSA tools and coordinate with Tier 2/3 as needed.

Skills

Windows

macOS

Microsoft 365

Intune

Addigy

Jamf

Active Directory

Entra ID

Networking basics

RMM/PSA tools

Tools

ConnectWise

Autotask

NinjaOne

Job description

The role emphasizes strong documentation, SLA adherence, and customer service. Experience in MSPs, Active Directory/Entra ID, and remote work tools is required.

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