Remote IT Support Technician (Evenings)

Nexus Technologies LLC; United States; Remote; USD 34,000 - 37,000; Full time

Benefits offered by this job

PTO and holidays

Company-paid life insurance

401k match plan

Learning resources

Job summary

NexusTek is seeking a dedicated End User Services Center technician for a remote, full-time role nationwide in the United States. You will deliver tier I/II IT support, handle server and network issues, and maintain security and reliability for client IT infrastructures.

You will work a evening shift on Sundays to Thursdays and may rotate on-call schedules during holidays. A strong focus on customer service, documentation, and proactive problem-solving is essential.

Qualifications

• Experience providing tier I/II IT support.
• Strong knowledge of server and network troubleshooting.
• Excellent communication with clients and internal teams.
• Ability to work a remote schedule and manage time effectively.

Responsibilities

• Communicate with clients to understand technology needs and concerns.
• Analyze information to identify problems and propose solutions.
• Ensure monitoring and backup/recovery functions run on schedule.
• Manage administration for hardware, OS, and applications.
• Support Active Directory, email systems, virtualization, and remote management tools.

Skills

IT support

Windows servers

Network troubleshooting

Email systems

Tools

VMware

Cisco Meraki

HP/Lenovo servers

Job description

NexusTek is seeking a dedicated End User Services Center technician for a remote, full-time role nationwide in the United States. You will deliver tier I/II IT support, handle server and network issues, and maintain security and reliability for client IT infrastructures.

You will work a evening shift on Sundays to Thursdays and may rotate on-call schedules during holidays. A strong focus on customer service, documentation, and proactive problem-solving is essential.