Remote MSP Service Desk Engineer (Windows/macOS)

United States Digital Space LLC

United States

Remote

USD 34,000 - 37,000

Full time

38 hours ago

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Benefits offered by this job

Medical, dental, vision

401k matching

Paid holidays

PTO

Life insurance

Job summary

United States Digital Space LLC is seeking a Service Desk Technician to deliver Tier 1 remote support across multiple client environments. You will troubleshoot Windows and macOS devices, manage Microsoft 365 services, and assist with Intune/MDM tools while documenting all activities for strong customer service.

The right candidate thrives in a fast-paced MSP setting, communicates clearly with technical and non-technical stakeholders, and maintains professional service delivery from a fully

Qualifications

1–3 years in a service desk or MSP environment.
Strong Windows and macOS troubleshooting skills.
Experience with Microsoft 365 administration and Intune or similar MDM tools.

Responsibilities

Serve as first point of contact for incidents via phone, chat, email, and ticketing.
Provide remote support across Windows, macOS, and cloud apps like Exchange Online.
Troubleshoot hardware, software, and network issues with clear documentation.
Maintain SLA targets and escalate to Tier 2/3 when needed.

Skills

Windows expertise

macOS familiarity

Microsoft 365 administration

Intune / device management

Active Directory / Entra ID

Networking basics

RMM/PSA tools

Education

Service desk or MSP experience

Tools

Intune

Addigy

Jamf

ConnectWise

Autotask

NinjaOne

Job description

The right candidate thrives in a fast-paced MSP setting, communicates clearly with technical and non-technical stakeholders, and maintains professional service delivery from a fully

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