Remote MSP Implementation Lead

CAI; Santa Fe (NM); Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

Remote work

Job summary

CAI is seeking an MSP Implementation Manager to lead client programs from discovery through launch and transition to ongoing operations. You will coordinate cross-functional teams, define implementation plans, and drive delivery aligned with client objectives.

Ideal candidates bring MSP program experience, strong planning and communication skills, and the ability to manage complex timelines in a remote, fast-paced environment. This full-time role offers remote work flexibility.

Qualifications

• Bachelor's degree in Business, Operations, PM, or related field.
• 4+ years in implementation management, project management, program management, consulting, or related discipline.
• Experience leading multi-stakeholder client implementations from discovery through launch.
• Experience with MSP programs.
• Strong project planning, organizational, and execution skills.

Responsibilities

• Lead client discovery and working sessions to understand objectives, requirements, priorities, and implementation considerations.
• Translate client requirements into clear implementation plans, timelines, milestones, and deliverables.
• Establish project structure, stakeholder responsibilities, communication cadence, and key milestones.
• Align implementation activities with established standards and client-specific requirements.
• Identify dependencies and potential challenges early and incorporate them into implementation planning.
• Lead assigned implementations from initiation through launch and transition to ongoing operations.
• Coordinate activities across internal teams, clients, and external stakeholders to keep implementations moving forward.
• Manage project plans, milestones, deliverables, actions, and dependencies.

Skills

MSP programs

Microsoft Project

Communication skills

Cross-functional teamwork

Time management

Public sector experience

Education

Bachelor's degree in Business/Operations/PM

Tools

Pixid Pro VMS

Job description

CAI is seeking an MSP Implementation Manager to lead client programs from discovery through launch and transition to ongoing operations. You will coordinate cross-functional teams, define implementation plans, and drive delivery aligned with client objectives.

Ideal candidates bring MSP program experience, strong planning and communication skills, and the ability to manage complex timelines in a remote, fast-paced environment. This full-time role offers remote work flexibility.