Remote MSP Customer Success Manager

Rewst; United States; Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Equity options

Flexible work arrangements

Remote-friendly culture

Job summary

Rewst is seeking a Customer Success Manager in the United States to drive customer satisfaction and retention. You will manage a portfolio of clients, align outcomes with product capabilities, and proactively support customers through onboarding, check-ins, and business reviews.

Collaboration with sales, product, and support teams will be essential to resolve issues and identify expansion opportunities. The role emphasizes strong communication, problem-solving, and the ability to learn and

Qualifications

• 3+ years in a customer-facing role in SaaS/MSP environments.
• Bachelor’s degree in business administration, computer science, or related field.
• Cluck U Certification in Rewst Foundation or comparable knowledge.

Responsibilities

• Develop and maintain strong relationships with a portfolio of customers as the primary contact for success needs.
• Understand customer goals and ensure maximum value realization through aligned products and services.
• Onboard, check-in, and conduct business reviews to address challenges and provide solutions.

Skills

Relationship building

Communication

Problem solving

Time management

Education

Bachelor's degree

Tools

CRM systems

Customer success platforms

Job description

Rewst is seeking a Customer Success Manager in the United States to drive customer satisfaction and retention. You will manage a portfolio of clients, align outcomes with product capabilities, and proactively support customers through onboarding, check-ins, and business reviews.

Collaboration with sales, product, and support teams will be essential to resolve issues and identify expansion opportunities. The role emphasizes strong communication, problem-solving, and the ability to learn and