Remote Client Success Manager - Adoption & Retention

Ready Rebound, Inc.; Milwaukee (WI); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Company Stock/Equity

401K Plan

Unlimited PTO

Parental Leave policy

Flexible and fun work environment

Job summary

Ready Rebound in Milwaukee (WI) is seeking a Customer Success Manager to act as the trusted advisor, ensuring adoption and retention across the client lifecycle. You will lead QBRs, train members, monitor KPIs, and drive renewals and expansions.

Build deep relationships with stakeholders, collaborate cross‑functionally, and deliver exceptional customer experiences. This is a remote-friendly, full‑time role based in the Midwest.

Qualifications

• 3+ years of experience in customer success, account management, or a related role within healthcare, SaaS, or service-based industry.
• Proven experience managing portfolio accounts, including implementations and long-term relationship management.
• Excellent communication and presentation skills, with the ability to deliver compelling QBRs and articulate value propositions.

Responsibilities

• Serve as the primary point of contact and trusted advisor for assigned clients, fostering long-term, strategic relationships.
• Lead Business Reviews to showcase value, align on goals, and identify opportunities for growth.
• Drive client renewals by proactively managing the customer lifecycle and mitigating risk of churn.
• Provide training and education to client members and stakeholders to drive adoption and maximize value.
• Monitor, analyze, and report on customer KPIs to ensure successful adoption, utilization, and ROI of our solutions.
• Collaborate cross-functionally to deliver a seamless client experience.
• Identify, nurture, and build customer advocates to support case studies, testimonials, and reference programs.

Skills

Customer success

Account management

Project management

Communication

Data-driven

Cross-functional collaboration

Tools

Salesforce

Gainsight

Job description

Ready Rebound in Milwaukee (WI) is seeking a Customer Success Manager to act as the trusted advisor, ensuring adoption and retention across the client lifecycle. You will lead QBRs, train members, monitor KPIs, and drive renewals and expansions.

Build deep relationships with stakeholders, collaborate cross‑functionally, and deliver exceptional customer experiences. This is a remote-friendly, full‑time role based in the Midwest.