Remote Customer Success Manager for SaaS Growth & Retention

Rewst, Inc.; Tampa (FL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Equity options

Flexible work arrangements

Job summary

Rewst, Inc. is seeking a Customer Success Manager to drive customer satisfaction and retention for our MSP-focused automation platform. You will build relationships, understand goals, onboard customers, and collaborate with sales, product, and support to ensure value realization.

Ideal candidates have 3+ years in customer-facing SaaS roles, a business-related degree, and strong communication skills. Remote-friendly startup with equity options and flexible schedules.

Qualifications

• 3+ years in a customer-facing SaaS role in MSP or tech.
• Bachelor's degree in business, CS, or related field; relevant experience considered.
• Experience with onboarding, renewals, and customer health tracking.

Responsibilities

• Build and maintain relationships with a portfolio of customers.
• Onboard customers and drive adoption of the Rewst platform.
• Collaborate with sales, product, and support to resolve issues.
• Identify expansion opportunities and assist with renewals.
• Monitor customer health metrics and deliver proactive guidance.

Skills

Customer success

Communication

Relationship management

Problem solving

Education

Bachelor's degree in business or related field

Rewst Foundation Certification

Tools

CRM systems

Support tools

Job description

Rewst, Inc. is seeking a Customer Success Manager to drive customer satisfaction and retention for our MSP-focused automation platform. You will build relationships, understand goals, onboard customers, and collaborate with sales, product, and support to ensure value realization.

Ideal candidates have 3+ years in customer-facing SaaS roles, a business-related degree, and strong communication skills. Remote-friendly startup with equity options and flexible schedules.