Remote MSP Account Manager - Tennessee

CAI; Columbia (SC); Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Paid time off

Job summary

CAI is seeking an MSP Account Manager to lead end-to-end delivery for the contingent workforce program in Tennessee. The role is full-time and remote, with travel as needed to Nashville for client engagements.

Requires 5–8 years in account management and staffing, with public sector experience and VMS familiarity. Responsibilities include managing requisition fulfillment, maintaining client relationships, overseeing onboarding and compliance, and driving program improvements.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• 5-8 years of account management, staffing, or recruiting within staffing/services, with public sector or large-volume accounts.
• Knowledge of Time & Materials (T&M) and Statement of Work (SOW) project delivery.
• Broad labor category support (Healthcare/IT/Professional Services).
• VMS application experience.
• Hands-on contingent workforce management experience.

Responsibilities

• Manage end-to-end delivery operations for the contingent workforce program within the state, ensuring timely and quality requisition fulfillment for hourly and project work.
• Cultivate and maintain strong client relationships, acting as the primary point of contact for program matters.
• Provide ongoing client support, address inquiries, resolve issues, and ensure client satisfaction.
• Monitor program performance against KPIs and SLAs, implementing corrective actions as needed.
• Provide VMS training and assistance to client and suppliers as needed.
• Screen candidates, coordinate interviews, and oversee onboarding compliance.
• Collaborate with sourcing teams to ensure a robust pipeline of state-specific candidates.
• Prepare and present regular business reviews to clients and partners.
• Identify areas for program improvement and pursue new business within the state.

Skills

Account management

Staffing/recruiting

Public sector experience

VMS experience

Client relationship mgmt

Contingent workforce mgmt

Education

Bachelor's degree in Business/Marketing or related field

Tools

VMS

Job description

CAI is seeking an MSP Account Manager to lead end-to-end delivery for the contingent workforce program in Tennessee. The role is full-time and remote, with travel as needed to Nashville for client engagements.

Requires 5–8 years in account management and staffing, with public sector experience and VMS familiarity. Responsibilities include managing requisition fulfillment, maintaining client relationships, overseeing onboarding and compliance, and driving program improvements.