Remote MSP Account Manager – Contingent Workforce (TN)

CAI

Raleigh (NC)

Remote

USD 90,000 - 100,000

Full time

14 days+

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Job summary

CAI is seeking a motivated MSP Account Manager to lead end-to-end delivery for the contingent workforce program in Tennessee. This full-time, remote role requires 5–8 years in account management within staffing or recruiting for the public sector.

Candidate will manage relationships with client stakeholders and supplier partners, oversee vendor management system use, and drive program improvement while pursuing new business opportunities in the state.

Qualifications

Bachelor’s degree in Business, Marketing, or related field.
5–8 years of experience in account management, staffing, or recruiting in the public sector.
Knowledge of Time and Materials (T&M) and Statement of Work (SOW) project delivery.
Broad labor category support across Healthcare/Medical, IT, Professional Services.
Prior VMS application experience.
Hands-on experience with contingent workforce management.
Proven ability to grow accounts and manage operational delivery.
Strong client and partner relationship management skills.

Responsibilities

Manage end-to-end delivery for the contingent workforce program within the state.
Cultivate and maintain strong client and supplier relationships as primary contact.
Provide ongoing client support, addressing inquiries and resolving issues.
Monitor KPIs and SLAs, implementing corrective actions as needed.
Provide VMS training and assistance to client and suppliers.
Screen candidates, coordinate interviews, and onboarding compliance oversight.
Collaborate with sourcing teams to ensure a robust pipeline for state requirements.
Prepare and present regular business reviews to clients and partners.
Identify areas for continual program improvement and pursue new opportunities within the state.