Remote MSP Account Manager — Contingent Workforce Growth

CAI; Des Moines (IA); Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement

Paid time off

Job summary

CAI is seeking a motivated MSP Account Manager to lead end-to-end delivery for the contingent workforce program, primarily in Tennessee. This role is full-time and remote, with regular travel to Nashville as needed.

You will manage requisitions, build client and supplier relationships, monitor KPIs, provide VMS training, screen candidates, and pursue new business opportunities within the state.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 5–8 years of account management in staffing or recruiting, with public sector or large-volume accounts.
• Knowledge of Time & Materials (T&M) and Statement of Work (SOW).
• Contingent workforce management and vendor management system experience.

Responsibilities

• Manage end-to-end delivery for the contingent workforce program within the state, ensuring timely and quality requisition fulfillment.
• Build and maintain strong client and supplier relationships as primary point of contact.
• Provide ongoing client support, addressing inquiries, resolving issues, and ensuring satisfaction.
• Monitor KPIs and SLAs, implementing corrective actions as needed.
• Provide VMS training and assistance to client and suppliers as required.
• Screen candidates, shortlist, coordinate interviews, and oversee onboarding compliance.
• Collaborate with sourcing teams to ensure a robust pipeline for state-specific requirements.
• Prepare and present regular business reviews to clients and partners.
• Identify opportunities for program improvement and growth within the state.
• Pursue new business development opportunities within the assigned state.

Skills

Account management

Staffing/recruiting

Public sector experience

Client relationship management

VMS experience

Education

Bachelor’s degree in Business/Marketing

Tools

VMS platforms

Job description

CAI is seeking a motivated MSP Account Manager to lead end-to-end delivery for the contingent workforce program, primarily in Tennessee. This role is full-time and remote, with regular travel to Nashville as needed.

You will manage requisitions, build client and supplier relationships, monitor KPIs, provide VMS training, screen candidates, and pursue new business opportunities within the state.