Remote MSP Account Manager | Contingent Workforce

CAI; Lansing (MI); Remote; USD 90,000 - 100,000; Full time

Job summary

CAI seeks an MSP Account Manager to lead end-to-end delivery for the state's contingent workforce program, ensuring timely requisition fulfillment for hourly and project work. This full-time, remote role requires 5–8 years in account management within staffing or recruiting, with public sector experience and strong client leadership.

You'll cultivate relationships with client stakeholders and supplier partners, provide KPI/SLA-driven oversight, and coordinate VMS training while expanding the

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field
• 5-8 years of experience in account management, staffing, or recruiting within staffing or services industry, with direct experience in public sector or large volume accounts
• Knowledge of engagement types including Time and Materials (T&M) and Statement of Work (SOW) project delivery
• Broad labor category support (Healthcare/Medical, IT, Professional Services)
• Prior Vendor Management System (VMS) application experience
• Hands-on experience and knowledge of contingent workforce management
• Proven ability to grow accounts and manage operational delivery
• Strong client and partner relationship management skills and a customer-centric approach

Responsibilities

• Manage end-to-end delivery operations for the contingent workforce program within the state, ensuring timely and quality requisition fulfillment for hourly and project work
• Cultivate and maintain strong, long-term relationships with key client stakeholders, acting as the primary contact for all program matters
• Provide ongoing client support, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction
• Monitor program performance against KPIs and SLAs, implementing corrective actions as needed
• Provide VMS training and assistance to client/suppliers as needed
• Responsible for candidate screening, shortlisting, interview coordination, and onboarding compliance
• Collaborate with sourcing teams to ensure a robust pipeline of qualified candidates for state-specific requirements
• Prepare and present regular business reviews to clients and partners, showcasing value and identifying opportunities for program enhancement
• Identify areas for continual program improvement and process enhancements aligning to program maturity
• Identify and pursue new business development opportunities within the state, including new agencies and service lines

Skills

Account management

Client relationship management

Contingent workforce management

Public sector experience

KPI monitoring

Education

Bachelor’s degree in Business/Marketing or related field

Tools

VMS software

Job description

CAI seeks an MSP Account Manager to lead end-to-end delivery for the state's contingent workforce program, ensuring timely requisition fulfillment for hourly and project work. This full-time, remote role requires 5–8 years in account management within staffing or recruiting, with public sector experience and strong client leadership.

You'll cultivate relationships with client stakeholders and supplier partners, provide KPI/SLA-driven oversight, and coordinate VMS training while expanding the