Remote MSP Account Manager - Public Sector

CAI; Phoenix (AZ); Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Job summary

CAI is seeking an MSP Account Manager to lead end-to-end delivery for the contingent workforce program in Tennessee. This remote, full-time role requires strong account management experience in staffing or recruiting within the public sector and proficiency with VMS tools.

Remote work is supported, with regular travel to Nashville for client meetings as required. You will build relationships, monitor KPIs, and drive program improvements and new opportunities within the state.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• 5–8 years in account management, staffing, or recruiting in public sector or large volume accounts.
• Experience with Time and Materials (T&M) and Statement of Work (SOW)
• Experience with Vendor Management System (VMS) and contingent workforce management

Responsibilities

• Manage end-to-end delivery for the contingent workforce program in the state.
• Build and maintain relationships with client stakeholders & supplier partners.
• Provide ongoing client support, addressing inquiries and resolving issues.
• Monitor program KPIs and SLAs, implementing corrective actions.
• Provide VMS training to client and/or suppliers.
• Screen candidates, shortlist, interview coordination, onboarding oversight.
• Collaborate with sourcing teams to ensure a robust candidate pipeline.
• Prepare and present regular business reviews to clients and partners.
• Identify opportunities for continual program improvement and maturity.
• Identify and pursue new business development opportunities within the state.

Skills

Account management

VMS

Contingent workforce

Public sector experience

SOW/T&M knowledge

Stakeholder management

Client relationship

Education

Bachelor’s degree in Business/Marketing or related field

Tools

VMS

Job description

CAI is seeking an MSP Account Manager to lead end-to-end delivery for the contingent workforce program in Tennessee. This remote, full-time role requires strong account management experience in staffing or recruiting within the public sector and proficiency with VMS tools.

Remote work is supported, with regular travel to Nashville for client meetings as required. You will build relationships, monitor KPIs, and drive program improvements and new opportunities within the state.