Customer Support Representative

4US Moving Company; United States; Remote; USD 32,000 - 40,000; Full time

Job summary

4US Moving LLC is seeking a remote Customer Support specialist to handle inbound calls, emails and texts across Pacific Time hours. You will schedule moves, resolve issues, assist with billing and coordinate with dispatch and crews to ensure a smooth customer experience.

The role is an independent-contractor engagement for applicants based outside the United States, invoicing in USD, with shifts scheduled in Pacific Time. A calm, customer-first approach is essential.

Qualifications

• 2+ years of customer service experience, phone-heavy preferred.

Responsibilities

• Answer inbound calls, emails and texts; make outbound follow-up calls.
• Schedule, reschedule and confirm services; provide updates on move day.
• Resolve complaints and escalations with empathy and clear next steps.
• Handle billing and payment questions; route damage claims to the claims team.
• Document every interaction in SmartMoving; coordinate with operations.
• Follow up after the move and invite reviews.

Skills

Customer service

English fluency

Phone-heavy experience

Remote work setup

Pacific Time availability

RingCentral/SmartMoving familiarity

Tools

RingCentral

SmartMoving

Job description

Answer the phone, solve the problem, keep the customer — across phone, email and text.

You're the calm voice on the day someone's whole life is in boxes.

This is an independent-contractor engagement for applicants based outside the United States — anywhere in the world. You invoice 4US Moving in U.S. dollars and work Pacific Time hours. Based in the U.S.? Apply to the U.S. opening instead.

Customer Support is where trust is kept. You'll handle inbound calls, emails and texts from customers before, during and after their move; answer scheduling and billing questions; resolve complaints; and work with dispatch and crews to fix issues fast.

Fully remote, Pacific Time shifts, working in RingCentral and SmartMoving.

Remote — anywhere outside the U.S. (independent contractor) · all shifts scheduled in Pacific Time

Full-time · staggered shifts across a 7-day desk, 8 AM–9 PM PT · weekends in rotation

What You'll Do

• Answer inbound calls, emails and texts; make outbound follow-up calls
• Schedule, reschedule and confirm services; give status updates on move day
• Resolve complaints and escalations with empathy and clear next steps
• Handle billing and payment questions; route damage claims to the claims team
• Document every interaction in SmartMoving; coordinate with operations
• Follow up after the move and invite reviews

What We're Looking For

• Professional moving-industry experience — required for every role at 4US Moving (Customer Support: support, dispatch or sales at a moving company)
• 2+ years of customer service experience, phone-heavy preferred
• Excellent spoken and written English; patient, clear and quick
• RingCentral experience preferred (a similar phone platform is fine); SmartMoving experience — a strong plus
• Remote setup: reliable internet with a backup, quiet workspace, computer and headset (bring your own device; we provide the software)
• Shifts across the 7-day, 8 AM–9 PM PT desk, weekends in rotation
• Based outside the U.S., able to work as an independent contractor invoicing in U.S. dollars, and available for Pacific Time shifts.

Nice to Have

• Live chat or SMS support
• Spanish

Pay, Schedule & Location

Pay

Schedule

Full-time · staggered shifts across a 7-day desk, 8 AM–9 PM PT · weekends in rotation

Location

Remote — anywhere outside the U.S. (independent contractor) · all shifts scheduled in Pacific Time

Why 4US Moving

4.9

average across 1,500+ reviews

Licensed

& insured (CAL-T & USDOT)

Downtown LA depot

crews work jobs across Southern California

We've seen it all, moved it all, and yes — we don't judge.

4US Moving is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, marital status, military or veteran status, or any other characteristic protected by law.
4US Moving will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.

4US Moving proudly serves Southern California and all nine Bay Area counties with licensed, insured, professional moving services. From local apartment moves to long-distance relocations and commercial projects, our California movers deliver transparent pricing and dependable service.