Remote Travel Support Specialist — Training & Perks

Medium; East Texas (PA); Remote; USD 40,000 - 65,000; Part time

Benefits offered by this job

Training and mentorship

Travel agent certification (if desired

Travel discounts

Online community access

Job summary

Travel Support Specialist is a remote role for a USA-based candidate. The position offers flexible scheduling with part-time or full-time options and remote communication across emails, calls, and chat to assist travelers with bookings, inquiries, and issues.

Ideal candidates are customer-focused, capable of working independently, and comfortable using booking portals and CRM systems. Training, mentorship, and travel discounts are provided to support success.

Qualifications

• Experience in customer service or travel is a plus.
• Strong communication skills and ability to work independently.
• Comfort with online tools, booking portals, and CRM systems.
• Must be 18+ and authorized to work in the United States.

Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner
• Provide accurate information about travel bookings, itineraries, and policies
• Troubleshoot common client issues and elevate complex matters as needed
• Maintain up-to-date knowledge of supplier systems, policies, and procedures
• Follow up with clients to ensure satisfaction and support post-booking
• Log all communications accurately using internal systems
• Maintain high levels of professionalism and empathy

Skills

Customer service

Communication

Independent work

CRM systems

Booking portals

Tools

CRM systems

Job description

Travel Support Specialist is a remote role for a USA-based candidate. The position offers flexible scheduling with part-time or full-time options and remote communication across emails, calls, and chat to assist travelers with bookings, inquiries, and issues.

Ideal candidates are customer-focused, capable of working independently, and comfortable using booking portals and CRM systems. Training, mentorship, and travel discounts are provided to support success.