Remote Mortgage Servicing Specialist

Capital Management Services, LP; East Palestine (OH); Remote; USD 42,000 - 55,000; Full time

Job summary

Capital Management Services, LP is seeking a Customer Service Representative for mortgage servicing who can deliver high-quality, customer-centric support in a remote, full-time role. You will handle homeowner inquiries, explain escrow, tax and payment processes, and document interactions in our systems while upholding our commitment to service excellence and brand standards.

You will collaborate with a dedicated team, meet performance targets, and contribute to a positive customer experience

Qualifications

• Minimum 2 years of call center or customer service experience.
• Excellent verbal and written communication skills.
• Ability to handle high call volumes and maintain accuracy.
• Basic understanding of mortgage servicing topics.
• Team player with strong analytical skills.

Responsibilities

• Handle inbound and outbound calls in a high-volume call center environment.
• Assist homeowners with routine and complex issues regarding mortgage servicing.
• Explain processes related to escrow, taxes, and payment applications in a clear and supportive manner.
• Use an advanced telephony system to manage customer interactions.
• Accurately document all customer communications within internal platforms.
• Resolve inquiries using sound judgment, data analysis, and established procedures.
• Identify root causes of issues and provide effective solutions.
• Meet and exceed individual and team performance metrics.
• Escalate issues when appropriate and follow up through resolution.
• Act as a brand ambassador by delivering service aligned with company values and standards.

Skills

Customer service

Phone communication

empathy

Problem solving

Education

High school diploma or equivalent

Job description

Capital Management Services, LP is seeking a Customer Service Representative for mortgage servicing who can deliver high-quality, customer-centric support in a remote, full-time role. You will handle homeowner inquiries, explain escrow, tax and payment processes, and document interactions in our systems while upholding our commitment to service excellence and brand standards.

You will collaborate with a dedicated team, meet performance targets, and contribute to a positive customer experience