Remote Mortgage Servicing Customer Support Pro

Capital Management Services, LP; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

Capital Management Services, LP is seeking a Customer Service Representative - Mortgage Servicing to support homeowners remotely in a full-time role. You will handle calls, resolve mortgage-related inquiries, and document interactions.

The role emphasizes empathy, clear explanations of escrow, taxes, and payment processes, and meeting performance targets within a collaborative, customer-first culture. Remote work with competitive compensation and benefits.

Qualifications

• Minimum 2 years in a call center or customer service role, preferably in financial services or mortgage.
• Strong verbal and written communication skills.
• Ability to manage high call volumes while maintaining accuracy and professionalism.
• Basic understanding of mortgage servicing processes (escrow, taxes, payments).
• Empathy, professionalism, and a customer-first mindset.

Responsibilities

• Handle inbound and outbound calls in a high-volume call center environment.
• Assist homeowners with routine and complex mortgage servicing issues.
• Explain escrow, tax, and payment processes clearly and supportively.
• Use an advanced telephony system to manage customer interactions.
• Accurately document all customer communications in internal platforms.
• Resolve inquiries using sound judgment, data analysis, and established procedures.
• Identify root causes of issues and provide effective solutions.
• Meet and exceed individual and team performance metrics.
• Escalate issues when appropriate and follow up through resolution.
• Act as a brand ambassador delivering service aligned with company values and standards.

Skills

Customer service

Call center experience

Communication

Data analysis

Problem solving

Education

High school diploma or equivalent

Tools

Telephony system

Internal platforms

Job description

Capital Management Services, LP is seeking a Customer Service Representative - Mortgage Servicing to support homeowners remotely in a full-time role. You will handle calls, resolve mortgage-related inquiries, and document interactions.

The role emphasizes empathy, clear explanations of escrow, taxes, and payment processes, and meeting performance targets within a collaborative, customer-first culture. Remote work with competitive compensation and benefits.