Bilingual Loan Servicing Support Specialist

Carrington Mortgage Services; United States; On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Discounts through employee portal

Training programs

Referral bonuses

Educational reimbursement

Carrington Charitable Foundation

Job summary

Carrington Mortgage Services, LLC is seeking a Customer Service Specialist to provide professional help to borrowers in a call center. You will handle inbound calls, respond to inquiries, and guide customers toward solutions that keep loans current.

The role offers hourly pay of $22.00-$24.00 with a monthly incentive bonus and an additional $1.50/hr bilingual premium after training. This is a full-time position based in the United States with comprehensive benefits and opportunities to learn

Qualifications

• Provide professional and knowledgeable assistance to borrowers in a call center environment.
• Respond to customer inquiries and concerns in a timely manner.
• Coach borrowers on loan resolutions through education of available options.
• Place outbound calls to support corporate initiatives.
• Ensure compliance with company policies, procedures, and applicable laws.

Responsibilities

• Receive inbound calls and assist with customer questions or concerns
• Research modification requests; provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments
• Assist with loan servicing website payments, denied access, password resets
• Respond to escrow, loss draft and closing document inquiries
• Suggest alternatives to borrowers who show an inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing
• Interact with different departments, checks status on a loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages
• Negotiate reasonable payment arrangements with borrowers, in accordance with department policies and procedures and in compliance with the Fair Debt Collection Practices Act
• Support specialized calling campaigns as required, based on business needs
• Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities

Skills

Customer service

Call center

Communication skills

Job description

Carrington Mortgage Services, LLC is seeking a Customer Service Specialist to provide professional help to borrowers in a call center. You will handle inbound calls, respond to inquiries, and guide customers toward solutions that keep loans current.

The role offers hourly pay of $22.00-$24.00 with a monthly incentive bonus and an additional $1.50/hr bilingual premium after training. This is a full-time position based in the United States with comprehensive benefits and opportunities to learn