Remote Mortgage Loan Support Specialist

Remote Jobs; Washington; Hybrid; USD 55,000 - 90,000; Full time

Job summary

Fairway Home Mortgage is seeking a detail‑oriented Loan Officer Support specialist. You will prepare loan packages, review files for completeness, and coordinate closings for customers and real estate partners.

This hybrid role offers remote flexibility with some in‑office time. You will use Encompass360 and other mortgage tools, stay current on product guidelines, and help maintain accurate databases while providing excellent customer service.

Qualifications

• 1+ years of mortgage lending or related sales experience.
• Experience in fast-paced, changing environments.
• Ability to analyze information and make solid business decisions.

Responsibilities

• Prepare loan packages by collecting documentation from customers.
• Review loan files for completeness and accuracy.
• Follow up on missing documents and resolve outstanding conditions.
• Open escrow accounts, coordinate inspections and appraisals, and identify insurance requirements.
• Pre-qualify customers using Automated Underwriting Systems (AUS).
• Collaborate with processors, escrow officers, and other stakeholders to facilitate loan closings.
• Respond to general customer inquiries regarding policies, procedures, and loan products.
• Communicate with customers, real estate agents, and title companies to provide updates on loan status.
• Coordinate and schedule loan closings.
• Maintain Loan Officer databases and records.
• Assist with marketing initiatives, including email and direct mail campaigns.
• Stay informed about market trends, industry developments, and product knowledge.
• Perform administrative tasks, including emailing, phone communication, and document management.

Skills

Data analysis

Stakeholder management

Customer service

Mortgage industry knowledge

Problem solving

Communication

Education

High School or GED

NMLS licensed

Tools

Encompass360

Job description

Fairway Home Mortgage is seeking a detail‑oriented Loan Officer Support specialist. You will prepare loan packages, review files for completeness, and coordinate closings for customers and real estate partners.

This hybrid role offers remote flexibility with some in‑office time. You will use Encompass360 and other mortgage tools, stay current on product guidelines, and help maintain accurate databases while providing excellent customer service.