Loan Officer Assistant

Remote Jobs; Washington; Hybrid; USD 55,000 - 90,000; Full time

Job summary

Fairway Home Mortgage is seeking a detail‑oriented Loan Officer Support specialist. You will prepare loan packages, review files for completeness, and coordinate closings for customers and real estate partners.

This hybrid role offers remote flexibility with some in‑office time. You will use Encompass360 and other mortgage tools, stay current on product guidelines, and help maintain accurate databases while providing excellent customer service.

Qualifications

• 1+ years of mortgage lending or related sales experience.
• Experience in fast-paced, changing environments.
• Ability to analyze information and make solid business decisions.

Responsibilities

• Prepare loan packages by collecting documentation from customers.
• Review loan files for completeness and accuracy.
• Follow up on missing documents and resolve outstanding conditions.
• Open escrow accounts, coordinate inspections and appraisals, and identify insurance requirements.
• Pre-qualify customers using Automated Underwriting Systems (AUS).
• Collaborate with processors, escrow officers, and other stakeholders to facilitate loan closings.
• Respond to general customer inquiries regarding policies, procedures, and loan products.
• Communicate with customers, real estate agents, and title companies to provide updates on loan status.
• Coordinate and schedule loan closings.
• Maintain Loan Officer databases and records.
• Assist with marketing initiatives, including email and direct mail campaigns.
• Stay informed about market trends, industry developments, and product knowledge.
• Perform administrative tasks, including emailing, phone communication, and document management.

Skills

Data analysis

Stakeholder management

Customer service

Mortgage industry knowledge

Problem solving

Communication

Education

High School or GED

NMLS licensed

Tools

Encompass360

Job description

Be part of a team that's committed to making a difference. We believe in our work and our customers.

Position Location
Remote Type

Remote

Office Location (if not fully remote):

n/a

Job Description
Essential Job Functions:

• Loan Officer Support
  • Prepare loan packages by collecting the necessary documentation and information from customers.
  • Review loan files for completeness and accuracy.
  • Follow up on missing documents and resolve outstanding conditions.
  • Open escrow accounts, coordinate inspections and appraisals, and identify insurance requirements.
  • Pre-qualify customers using Automated Underwriting Systems (AUS).
  • Collaborate with processors, escrow officers, and other stakeholders to facilitate loan closings.
• Customer Service
  • Respond to general customer inquiries regarding policies, procedures, and loan products.
  • Communicate with customers, real estate agents, and title companies to provide updates on loan status and progress.
  • Coordinate and schedule loan closings.
• General Support
  • Maintain Loan Officer databases and records.
  • Assist with marketing initiatives, including email and direct mail campaigns.
  • Stay informed about market trends, industry developments, and product knowledge.
  • Perform administrative tasks, including emailing, phone communication, and document management.

Non-Essential Job Functions:

Participates in proactive team efforts to achieve departmental and company goals.
Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.

• Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions.
• Performs other duties as assigned.

Required Experience:

• 1+ years of related experience.
• Demonstrated experience working in a fast paced and changing environment.
• Demonstrated experience analyzing and interpreting data.
• Demonstrated experience effectively managing relationships with internal and external partners.
• Demonstrated experience researching information, problem solving and making solid business decisions.
• 1+ years of mortgage lending or related sales experience.
• Demonstrated experience in retail loan origination.
• Demonstrated experience using Encompass360.

Required Knowledge and Skills:

• Solid knowledge and understanding of current business acumen.
• Solid knowledge and understanding of mortgage lending processes, procedures and regulations.
• Solid knowledge and understanding of Encompass.
• Solid knowledge and understanding of a variety of loan programs including Conventional, FHA, USDA, VA and secondary marketing guidelines to manage complex loan level issues.
• Solid knowledge and understanding of mortgage-related terms, such as escrow, taxes, closing documents and insurance.

Minimum Education Preferred:

• High School or GED
• NMLS licensed, not required but preferred.

Physical Environment:

• This is a hybrid position that offers remote flexibility and will also require some in office time. Access to a quiet space at home and reliable internet is required.

Travel:

Local travel may be required for company or career-related meetings, programs and/or events.
Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.
Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.
Current Employees: Head to the Fairway Careers Hub in Workday for internal job openings.
We post some job openings internally for our employees and others externally for the general public. If you cannot find the perfect role right now, do not hesitate to contact the Careers Team at [e-mail]. We can answer any questions and keep you updated on future opportunities.
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