Remote Mortgage Loan Servicing Specialist (Bilingual Spanish)

LHH US; Arizona; Remote; USD 28,000 - 32,000; Part time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short-term Disability

401K plan

Paid leave

Job summary

LHH Recruitment Solutions partnered with a growing financial services firm in Arizona to hire a Remote Customer Service Mortgage Loan Servicing Specialist. This part-time role runs 10am–2pm PST and offers a pay rate of $20–$23 per hour, depending on experience.

Bilingual Spanish is required, and prior mortgage servicing (collections or default) experience is preferred to qualify. You will handle borrower inquiries, explain servicing processes, and maintain accurate records while complying with

Qualifications

• High School Diploma or GED required.
• Minimum 1+ year of recent mortgage loan servicing experience.
• Experience handling high-volume customer interactions.
• MLS and CRM experience is required.

Responsibilities

• Respond to inbound and outbound customer calls, emails, and written correspondence regarding mortgage loan accounts.
• Assist borrowers with questions related to payments, escrow accounts, taxes, insurance, loan balances, and account history.
• Explain mortgage servicing procedures, including payment processing, escrow analysis, payoff requests, and loan modifications.
• Research and resolve customer concerns, disputes, and servicing issues in a timely and professional manner.
• Process customer requests for account updates, address changes, loan information, and documentation.
• Educate customers on available options for delinquent accounts and hardship assistance programs.
• Coordinate with internal departments to resolve borrower concerns and ensure accurate account handling.
• Maintain detailed and accurate records of customer interactions in servicing systems.
• Review and interpret loan documents to provide accurate information to borrowers.
• Adhere to all federal, state, and company policies.
• Meet established productivity, quality, and customer satisfaction goals.
• Identify opportunities to improve customer experience and servicing processes.

Skills

Bilingual Spanish

Mortgage loan servicing experience

MLS experience

CRM experience

Customer service

Education

High School Diploma or GED

Job description

Job Description

LHH Recruitment Solutions is partnered with a growing financial services firm in Arizona that is looking to add a Remote Customer Service Mortgage Loan Servicing Specialist to join the team! This is a part‑time preferred (10am to 2pm PST) pay range $20.00-$23.00 per hour depending on experience. Must be Bilingual in Spanish and have mortgage customer service loan servicing (collections, or default) experience to qualify.

The Mortgage Loan Servicing Customer Service Representative serves as the primary point of contact for borrowers regarding their mortgage accounts. This role is responsible for providing exceptional customer service by answering inquiries, resolving account issues, explaining mortgage servicing processes, and ensuring compliance with company policies and regulatory requirements.

Job Duties

• Respond to inbound and outbound customer calls, emails, and written correspondence regarding mortgage loan accounts.
• Assist borrowers with questions related to payments, escrow accounts, taxes, insurance, loan balances, and account history.
• Explain mortgage servicing procedures, including payment processing, escrow analysis, payoff requests, and loan modifications.
• Research and resolve customer concerns, disputes, and servicing issues in a timely and professional manner.
• Process customer requests for account updates, address changes, loan information, and documentation.
• Educate customers on available options for delinquent accounts and hardship assistance programs.
• Coordinate with internal departments to resolve borrower concerns and ensure accurate account handling.
• Maintain detailed and accurate records of customer interactions in servicing systems.
• Review and interpret loan documents to provide accurate information to borrowers.
• Adhere to all federal, state, and company policies.
• Meet established productivity, quality, and customer satisfaction goals.
• Identify opportunities to improve customer experience and servicing processes.

Qualifications

• High School Diploma or GED required.
• Minimum 1+ year of recent customer service loan servicing experience required in the mortgage industry.
• Experience handling high-volume customer interactions.
• MLS and CRM experience is required.

Pay Details

$20.00 to $23.00 per hour

Search managed by: Morgan Ross

Benefits

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.