Bilingual Customer Service Representative (Spanish)

Idaho Housing and Finance Association; Boise (ID); On-site; USD 35,000 - 45,000; Full time

Job summary

A financial services organization is seeking a Bilingual Customer Service Representative for its Loan Servicing Department in Boise, Idaho. The ideal candidate will provide exceptional customer service, manage mortgage-related inquiries, and assist with loan administration. Strong communication skills and the ability to work efficiently under pressure are essential. Join our team to make a positive impact on the lives of Idahoans through housing solutions.

Qualifications

• Bilingual in Spanish is a mandatory requirement.
• Strong customer service and communication skills are essential.
• Ability to manage multiple priorities in a fast-paced setting is required.

Responsibilities

• Provide exceptional customer service to clients regarding mortgage-related inquiries.
• Assist with administrative tasks for single-family home loans.
• Maintain confidentiality while handling sensitive client information.
• Redirect calls efficiently to ensure customer satisfaction.

Skills

Bilingual in Spanish

Customer service skills

Communication skills

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Job description

Description

Join Our Team!

We're seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our Loan Servicing Department, where you'll play a vital role in delivering exceptional service to our customers, ensuring their mortgage-related needs are met. As a key member of our team, you'll be responsible for responding to customer inquiries related to their mortgage payments, taxes, and insurance, and providing a positive customer experience.

In This Role, You Will:

• Provide exceptional customer service, addressing concerns and resolving issues with precision and care
• Assist with administration of single-family home loans with accuracy and efficiency
• Actively listen to customers, offering education and support to help them navigate their mortgage journey
• Maintain the highest level of confidentiality and security when handling client information
• Redirect calls to the appropriate agents, queues, or departments, ensuring seamless communication
• Other job duties as assigned

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.

Requirements

• Bilingual in Spanish required
• Strong customer service and communication skills
• Ability to work in a fast-paced environment with multiple priorities
• Familiarity with mortgage terminology and processes preferred
• High school diploma or equivalent required