Senior Mortgage Loan Processor- Bilingual (English/Spanish) - Remote

Hancock Whitney; New Orleans (LA); Remote; USD 42,000 - 64,000; Full time

Job summary

Hancock Whitney is seeking a Mortgage Loan Processor to verify and assemble mortgage loan packages for underwriting approval. The role requires reviewing documents, ensuring data accuracy, and coordinating with the underwriting team to meet closing timelines.

Responsibilities include ordering appraisals, reconciling LOS and AUS, and preparing closing documents. The position emphasizes accuracy, deadlines, and reliable communication within a bank environment.

Qualifications

• High school diploma or GED required with 4–6 years related experience or training, or an equivalent combination.
• Bachelor’s degree and 4–6 years related experience preferred.

Responsibilities

• Reviews and inputs documents into LOS.
• Verifies application data and loan type, assets, liabilities, and employment length.
• Reruns AUS to confirm consistent automated decision.
• Communicates discrepancies and potential denials to supervisor.
• Orders and reviews supporting documents (abstracts, surveys, appraisals) as needed.
• Assembles and reviews file for completeness prior to closing.
• Supports closing preparations and final approval process.

Skills

Mortgage document review

Underwriting review support

Documentation gathering

Deadline-driven

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

Mortgage LOS

Automated Underwriting System (AUS)

Job description

Job Function / Summary

Verifies that the information received is accurate and acceptable. Requires a basic knowledge of mortgage documents, review underwriting conditions, acquire required documentation, and is responsible for the final presentation of the loan package to an underwriter for the final decision by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned.

Essential Duties and Responsibilities

• Reviews and inputs incoming documents (i.e. VOE, VOD, credit, etc.) into Mortgage Loan Operating System (LOS)
• Reviews residential loan application file to verify that application data is complete and meets establishment standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment.
• Reruns Automated Underwriting System (AUS) to ensure same automated decision is applicable
• Recommends that loan not meeting standards be denied
• Calls specified companies to obtain property abstract, survey, and appraisal if needed
• Determines if appraisal is to be ordered and what type
• Reviews appraisal for errors and meets underwriting criteria and notifies lender of any discrepancies
• Informs supervisor of discrepancies in title or survey
• Assembles file in electronic imaging system and reviews for completeness and accuracy
• Notes the estimated closing date and type of transaction
• Reads notepad for pertinent information not obvious in file, identifies missing items and notifies appropriate party
• Orders updates to credit report
• Requests needed documentation not previously requested
• Reconciles LOS and AUS
• Gathers all required documentation prior to closing and resubmits for final approval
• Submits mortgage loan application file for underwriting approval
• Orders flood determination
• Types and mails approval and denial letters to applicants
• Confirms closing date and location of closing
• Sends out construction package if necessary to branch lenders
• Prepares closing sheet and sends file to closing department for settlement
• Notates denial or withdrawal status in LOS and prints appropriate package
• Submits denied files to underwriting for review and signatures
• Reconciles fees to determine if funds are missing
• Records data on status of loans, including number of new applications and loans approved, canceled, or denied

Minimum Required Education and/or Experience

Required: High school diploma or general education degree (GED) and four to six years related experience and/or training; or equivalent combination of education and experience.

Preferred: Bachelor’s degree and four to six years related experience and/or training.

Experience Preferred: Four to six years of mortgage lending or similar financial experience and/or education.

Certificates, Licenses, Registrations

No specific requirements are needed to satisfactorily perform this job.

ESSENTIAL MENTAL & PHYSICAL REQUIRMENTS

• Ability to work under stress and meet deadlines
• Ability to operate related equipment to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to travel if required to perform the essential job functions
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

DISCLAIMER

This job description is only valid as of the date it was revised. Please contact the HR Compensation Department to obtain the latest version. Information contained herein should be treated as confidential to Hancock Holding Company. NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBLITIES TO THE JOB AT ANY TIME.

Equal Opportunity/Affirmative Action

All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.