Customer Experience Specialist - Mortgage

Ledgent Technology; Tampa (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A prominent residential mortgage company in Tampa is seeking an onsite Customer Experience Specialist. The role involves handling inbound calls, performing data entry, and ensuring customer satisfaction. Ideal candidates will have experience in mortgage services, strong communication skills, and be proficient with computers. This is an entry-level contract position with opportunities for permanent placement.

Qualifications

• Experience in mortgage and financial services is preferred.
• Bilingual in Spanish is a plus.
• Strong communication skills required.

Responsibilities

• Operate in a call center as a customer success advocate.
• Answer high-volume inbound calls and texts.
• Perform data entry and validation tasks.

Skills

Mortgage and/or financial services call center experience

Bilingual Spanish

Capable communicator

Strong negotiation skills

Proficiency with computers

Job description

Customer Experience Specialist - Mortgage

Our client, a residential mortgage company, is currently seeking an onsite Customer Experience Specialist in Tampa, FL.

Details

• Location: Tampa, FL
• Onsite/Remote: 100% Onsite
• Contract Length: Temp to Perm
• Seniority level: Entry level
• Employment type: Contract
• Job function: Finance

Responsibilities

• Operate in a Call Center environment as a customer success advocate
• Answer high-volume, inbound calls or texts from current customers in a timely manner
• Perform routine data entry and validation tasks
• Handle routine calls, emails and/or chat responses with employees, consumers and/or authorized 3rd parties
• Interact with multiple departments to expedite processing and/or issue resolution
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization's desired culture and values

Qualifications

• Mortgage and/or financial services call center experience is a plus
• Bilingual Spanish is a plus
• General understanding of applicable Federal, State and Local mortgage regulations a plus
• Capable communicator, written and oral
• Strong negotiation skills with ability to effectively resolve problems
• Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.