Remote Bilingual Mortgage Servicing Specialist - Spanish

LHH US; Arizona; Remote; USD 28,000 - 32,000; Part time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short-term Disability

401K plan

Paid leave

Job summary

LHH Recruitment Solutions partnered with a growing financial services firm in Arizona to hire a Remote Customer Service Mortgage Loan Servicing Specialist. This part-time role runs 10am–2pm PST and offers a pay rate of $20–$23 per hour, depending on experience.

Bilingual Spanish is required, and prior mortgage servicing (collections or default) experience is preferred to qualify. You will handle borrower inquiries, explain servicing processes, and maintain accurate records while complying with

Qualifications

• High School Diploma or GED required.
• Minimum 1+ year of recent mortgage loan servicing experience.
• Experience handling high-volume customer interactions.
• MLS and CRM experience is required.

Responsibilities

• Respond to inbound and outbound customer calls, emails, and written correspondence regarding mortgage loan accounts.
• Assist borrowers with questions related to payments, escrow accounts, taxes, insurance, loan balances, and account history.
• Explain mortgage servicing procedures, including payment processing, escrow analysis, payoff requests, and loan modifications.
• Research and resolve customer concerns, disputes, and servicing issues in a timely and professional manner.
• Process customer requests for account updates, address changes, loan information, and documentation.
• Educate customers on available options for delinquent accounts and hardship assistance programs.
• Coordinate with internal departments to resolve borrower concerns and ensure accurate account handling.
• Maintain detailed and accurate records of customer interactions in servicing systems.
• Review and interpret loan documents to provide accurate information to borrowers.
• Adhere to all federal, state, and company policies.
• Meet established productivity, quality, and customer satisfaction goals.
• Identify opportunities to improve customer experience and servicing processes.

Skills

Bilingual Spanish

Mortgage loan servicing experience

MLS experience

CRM experience

Customer service

Education

High School Diploma or GED

Job description

LHH Recruitment Solutions partnered with a growing financial services firm in Arizona to hire a Remote Customer Service Mortgage Loan Servicing Specialist. This part-time role runs 10am–2pm PST and offers a pay rate of $20–$23 per hour, depending on experience.

Bilingual Spanish is required, and prior mortgage servicing (collections or default) experience is preferred to qualify. You will handle borrower inquiries, explain servicing processes, and maintain accurate records while complying with