Remote Modern Workplace Engineering Lead

Southern New Hampshire University; Lorida (FL); Remoto; USD 97.000 - 155.000; Tempo pieno

Vantaggi offerti da questo lavoro

High-quality medical insurance

Dental and vision plans

Generous PTO and holidays

Employer-funded retirement

Descrizione del lavoro

Southern New Hampshire University is seeking a Modern Workplace Engineering Manager to lead a team responsible for the daily operation and continuous improvement of Modern Workplace services across Microsoft 365, endpoint management, collaboration, identity, and automation.

You will report to the Director of Modern Workplace Engineering and guide engineering design, troubleshooting, and escalation support while coordinating across multiple ITS teams.

Competenze

• Seven or more years of progressive experience in Microsoft 365, endpoint engineering, infrastructure, systems administration, Modern Workplace technologies, or a related technical field.
• Bachelor's degree or equivalent years of experience in lieu of degree acceptable.
• Strong hands-on experience with Microsoft 365 administration and at least two major Modern Workplace disciplines, such as endpoint management, collaboration, identity, automation, messaging, or device engineering.
• Experience reviewing technical designs, scripts, configurations, implementation plans, and operational documentation.
• Demonstrated experience coaching technical employees, managing performance, and supporting career development.
• Experience managing competing operational priorities, escalations, projects, and technical resources.

Mansioni

• Provide hands-on technical leadership across Microsoft 365, endpoint management, collaboration, identity, security, automation, and device-management technologies.
• Serve as a senior escalation point for complex technical incidents, service disruptions, implementation challenges, and architectural decisions.
• Participate directly in technical discovery, solution design, configuration, testing, deployment, troubleshooting, and documentation when needed.
• Review technical designs, implementation plans, scripts, configurations, and operational procedures for quality, security, scalability, and supportability.
• Manage work intake, prioritization, resource assignment, execution, and follow-through across operational and project-based work.
• Establish clear technical standards, engineering practices, documentation requirements, and accountability expectations.
• Conduct regular one-on-one meetings, performance discussions, technical coaching, and professional-development planning.
• Identify skill gaps and create opportunities for cross-training, knowledge sharing, mentoring, and technical growth.
• Partner with the Director on platform strategy, architecture, workforce planning, budgeting, vendor management, and service improvement.
• Coordinate technical delivery across Microsoft 365, Intune, Windows, macOS, MECM, Autopilot, Teams, SharePoint, OneDrive, Entra ID, Power Platform, Copilot, and related technologies.
• Work with Information Security, Infrastructure, Enterprise Applications, Service Management, and other ITS teams to design and deliver secure, reliable solutions.
• Develop automation and encourage the use of scripting, standardization, and repeatable engineering practices.
• Monitor service performance, technical debt, workload distribution, platform health, and delivery outcomes.
• Communicate technical risks, dependencies, status, resource needs, and recommendations to leadership and stakeholders.
• Represent Modern Workplace Engineering in technical reviews, governance forums, project meetings, and operational discussions.

Descrizione del lavoro

Southern New Hampshire University is seeking a Modern Workplace Engineering Manager to lead a team responsible for the daily operation and continuous improvement of Modern Workplace services across Microsoft 365, endpoint management, collaboration, identity, and automation.

You will report to the Director of Modern Workplace Engineering and guide engineering design, troubleshooting, and escalation support while coordinating across multiple ITS teams.