Remote Ministry Care Specialist

Our Daily Bread Ministries; Grand Rapids (MI); Remote; USD 17,000 - 25,000; Full time

Job summary

Our Daily Bread Ministries is seeking a Ministry Services Representative to connect with the community, answer questions, and assist callers with orders and donations. The role emphasizes compassionate communication and a commitment to sharing God’s Word through service.

You will manage customer records, process payments, and support team training, all while delivering accurate information and excellent customer care in a remote call center setting.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and interpersonal skills.
• Excellent verbal communication and phone presence.
• Intermediate computer skills in Microsoft Windows; Salesforce experience preferred.

Responsibilities

• Provide exceptional customer care by answering calls and handling orders, donations, and ministry information.
• Process orders and donations, including credit card payments, while following PCI standards.
• Develop knowledge of ministry resources to assist callers with accurate information.
• Resolve customer needs with professionalism and sound judgment to ensure a positive experience.
• Maintain and update customer records in the database and collect feedback for leadership.
• Make follow-up/outbound calls when needed and support training of new team members.

Skills

Customer service

Interpersonal skills

Excellent communication

Multitasking

Attention to detail

Education

High school diploma

Tools

Salesforce

Microsoft Windows

Job description

Our Daily Bread Ministries is seeking a Ministry Services Representative to connect with the community, answer questions, and assist callers with orders and donations. The role emphasizes compassionate communication and a commitment to sharing God’s Word through service.

You will manage customer records, process payments, and support team training, all while delivering accurate information and excellent customer care in a remote call center setting.