Mission-Driven Customer Care Specialist (Hybrid)

Joyce Meyer Ministries, Inc.; Fenton (MI); Hybride; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Mission-driven job

Medical plan with no out-of-pocket

Generous HSA contributions

Free dental

Life insurance

Wellness program

Employee assistance program

403(b) matching

Discount on ministry resources

Hybrid work options

Paid time off

Professional development

Tuition reimbursement

Résumé du poste

Joyce Meyer Ministries, Inc. is seeking a Customer Care Representative to support friends and partners by processing resource orders, answering prayer calls, and sharing resource information with compassion and accuracy.

The role emphasizes excellent service, data entry, and knowledge of ministry resources. You will join a mission-driven team with opportunities for professional development and a hybrid work environment, including work-from-home options.

Qualifications

• Proficient with Microsoft Office 365 – Outlook, Word, Excel.
• Knowledge of contact center software helpful.
• Customer service experience preferred.
• Agile mindset with ability to juggle multiple priorities.
• Ability to work independently with minimal direction.
• Ability to work in a team environment and be detail oriented.
• Excellent verbal and written communication skills.
• Strong typing skills.
• Ability to learn new software, systems, technology and processes.
• Ability to remain calm in stressful situations.

Responsabilités

• Builds lasting relationships with friends and partners.
• Understand and strive to meet or exceed customer care metrics.
• Engages in active listening, both verbal or written, and responds accordingly with efficiency and accuracy.
• Respond to written communication and verbal responses over the phone; maintains knowledge of resources, campaigns and tools.
• Ability to enter data with speed and accuracy.

Connaissances

Microsoft Office 365

Contact center software

Customer service

Agile

Independent work

Teamwork

Verbal and written communication

Typing

Learn new software

Calm under pressure

Formation

High school diploma

Description du poste

Joyce Meyer Ministries, Inc. is seeking a Customer Care Representative to support friends and partners by processing resource orders, answering prayer calls, and sharing resource information with compassion and accuracy.

The role emphasizes excellent service, data entry, and knowledge of ministry resources. You will join a mission-driven team with opportunities for professional development and a hybrid work environment, including work-from-home options.