Remote Mid-Market Customer Success Manager: Retention

Boulevard; United States; Remote; USD 83,000 - 101,000; Full time

Benefits offered by this job

Remote work

Home office stipend

WFH reimbursement

Boulevard Bucks

Equity participation

Parental leave

Job summary

Boulevard Labs, Inc. is seeking a Mid-Market Customer Success Manager to own multi-location client relationships from onboarding through renewal and expansion. You will safeguard account health and guide customers to lasting value with Boulevard's platform.

You will collaborate with Onboarding, Sales, Support, and Product, working fully remote from a U.S. based location, contributing to both retention and strategic account growth.

Qualifications

• 3+ years managing a Mid-Market book of business.
• Proven track record in retention, renewals, and relationship management.
• Strong business acumen and ability to spot risk early.

Responsibilities

• Own the customer relationship after onboarding and drive lasting value.
• Lead contract renewals with data-driven judgment and monitor account health.
• Conduct structured check-ins, business reviews, and account planning.

Skills

Account management

Relationship management

Data analysis

Communication

EQ

Growth mindset

Mentoring

Education

Bachelor's degree preferred

Job description

Boulevard Labs, Inc. is seeking a Mid-Market Customer Success Manager to own multi-location client relationships from onboarding through renewal and expansion. You will safeguard account health and guide customers to lasting value with Boulevard's platform.

You will collaborate with Onboarding, Sales, Support, and Product, working fully remote from a U.S. based location, contributing to both retention and strategic account growth.