Remote Mid-Market Customer Success Manager: Grow & Retain

Fyxt; United States; Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

Remote-first culture

Flexible work arrangements

Competitive compensation & benefits

Job summary

Fyxt is seeking a Mid-Market Customer Success Manager to manage and expand an existing portfolio in a remote environment. You will own relationships, drive platform adoption, and lead retention and expansion efforts across mid-market accounts.

Strong emphasis on collaboration with Sales, Product, and Engineering to ensure customer success and revenue growth. The role requires 3+ years in SaaS customer success or account management, experience with MRI/Yardi integrations, and willingness to

Qualifications

• 3+ years in Customer Success, Account Management, or a similar B2B SaaS role.
• Proven ability to manage existing relationships, improve engagement, and grow accounts through upselling, cross-selling, or increased adoption.
• Experience engaging decision-makers and managing renewals to drive retention and expansion.
• Familiarity with MRI and/or Yardi, APIs, software integrations, or technical account management is a plus.

Responsibilities

• Own existing accounts, re-engage customers, and build long-term partnerships.
• Identify opportunities to grow accounts through additional properties, platform adoption, upselling, and cross-selling.
• Monitor account health, address concerns, manage renewal risks, and strengthen retention.
• Help customers maximize Fyxt through training, check-ins, and strategic reviews.
• Develop a high-level understanding of SaaS integrations (MRI/Yardi) and coordinate with technical teams to resolve issues.
• Collaborate with Sales, Product, Engineering, and Support to resolve challenges and advance opportunities.
• Maintain accurate account plans, document interactions, and track expansion opportunities and retention metrics.

Skills

Relationship-building

Communication

Consultative selling

Upselling & cross-selling

CRM software

Account management

SaaS knowledge

Stakeholder management

Tools

MRI

Yardi

CRM software

Job description

Fyxt is seeking a Mid-Market Customer Success Manager to manage and expand an existing portfolio in a remote environment. You will own relationships, drive platform adoption, and lead retention and expansion efforts across mid-market accounts.

Strong emphasis on collaboration with Sales, Product, and Engineering to ensure customer success and revenue growth. The role requires 3+ years in SaaS customer success or account management, experience with MRI/Yardi integrations, and willingness to