Remote Senior Manager, Mid‑Market Customer Success

Foley-; Boston (MA); A distancia; USD 140.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Descripción de la vacante

Foley is seeking a Senior Manager, Mid-Market Customer Success to lead a growing team of Customer Success Managers serving 800+ mid-market customers and driving expansion opportunities. This fully remote role requires strong leadership, pricing discipline, and cross-functional collaboration to maximize net revenue retention and reduce churn.

The role offers growth during an exciting period of expansion, with opportunities to shape workflows, leverage Planhat, and implement data-driven strategies

Formación

• Lead a team of ~8 Customer Success Managers serving 800+ mid-market customers and $16MM in revenue.
• Proven track record of driving retention, reducing churn, and achieving NRR and GRR goals.
• Strong people management skills with experience hiring and building high-performing teams.
• Experience collaborating cross-functionally with Sales, Product, Marketing.

Responsabilidades

• Lead and manage a team of ~8 CS managers.
• Recruit, develop, and retain top CS talent.
• Drive adoption, retention, and expansion strategies to achieve NRR and GRR targets.
• Partner cross-functionally with Sales, Product, Marketing to improve customer experience.
• Collaborate in a fully remote environment with clear communication across teams.
• Provide leadership on special projects and scale the CS function.

Descripción del empleo

Foley is seeking a Senior Manager, Mid-Market Customer Success to lead a growing team of Customer Success Managers serving 800+ mid-market customers and driving expansion opportunities. This fully remote role requires strong leadership, pricing discipline, and cross-functional collaboration to maximize net revenue retention and reduce churn.

The role offers growth during an exciting period of expansion, with opportunities to shape workflows, leverage Planhat, and implement data-driven strategies