Remote Microsoft Teams Customer Engineer (Bilingual)

Concentrix; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Concentrix is seeking a highly skilled Microsoft Teams Customer Engineer (Bilingual English) to empower customer employees, maximize productivity, and ensure seamless Microsoft Teams operations. This role is customer-facing and requires excellent English communication skills with technical and leadership contacts.

The candidate will lead deployments, configurations, and integrations, and contribute to knowledge sharing through documented solutions and best practices.

Qualifications

• BA/BS in Information Technology or related field or equivalent experience.
• 10+ years in customer-facing roles in systems architecture, administration, operations, software support, and IT consulting, with focus on Microsoft Teams or similar platforms.
• Experience with Microsoft Teams administration, including user management, policies, and compliance.
• Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.

Responsibilities

• Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
• Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
• Assist in deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.
• Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.

Skills

Microsoft Teams

Customer-facing

PowerShell

Microsoft 365

Direct Routing

Teams Administrator

Networking

Troubleshooting

Graph integration

Scripting

Education

BA/BS in Information Technology or related field

Tools

SharePoint

OneDrive

Power Platform

Azure AD

Intune

Exchange

Job description

Concentrix is seeking a highly skilled Microsoft Teams Customer Engineer (Bilingual English) to empower customer employees, maximize productivity, and ensure seamless Microsoft Teams operations. This role is customer-facing and requires excellent English communication skills with technical and leadership contacts.

The candidate will lead deployments, configurations, and integrations, and contribute to knowledge sharing through documented solutions and best practices.