Remote MERS Specialist - Tier 1 Support & Compliance

MetaSource; United States; Remote; USD 42,000 - 47,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Time Off

401(k) Retirement plan

Job summary

MetaSource is hiring a MERS Specialist to provide Tier 1 application support for Mortgage Electronic Registration Systems. You will assist with MERS reconciliation, annual reviews, and onboarding for new clients, while ensuring regulatory compliance and data integrity.

The role requires 3+ years in mortgage processing or support, strong MERS knowledge, and excellent communication. Fully remote with standard M-F hours and benefits offered.

Qualifications

• High school diploma or GED; 3+ years of experience in mortgage loan processing, servicing, or application support.
• Strong knowledge of MERS compliance requirements.
• Previous experience in Tier 1 support, application troubleshooting, or a technology-related field preferred.
• Experience working with large data sets and performing data reconciliation.
• Ability to read and interpret documents such as company policies; ability to write reports and client correspondence.
• Previous experience working with clients/customers in a support or service role.
• Excellent communication skills across all levels of staff.
• Proficiency in Microsoft Office, with advanced knowledge of Excel and Word.

Responsibilities

• Provides Tier 1 support for MERS-related applications, including troubleshooting issues, assisting clients with system navigation, and escalating complex cases when necessary.
• Completes MERS Annual Reviews as a third-party auditor, ensuring accuracy and compliance within required timeframes.
• Collaborates with MERS members to ensure monthly data reconciliation standards are met using the mintrak2 system.
• Monitors and responds to client requests via the MERS Services email box, providing timely resolutions for application support inquiries.
• Maintains up-to-date knowledge of process and regulatory changes, as well as MERS guidelines related to MERS requirements.
• Identifies gaps in member processing and provide recommendations to correct deficiencies related to MERS compliance.
• Assists with onboarding and implementation of new clients, including initial application setup and troubleshooting.
• Supports monthly client reporting needs, reviews for discrepancies, and ensuring data accuracy and compliance.
• Support monthly client reporting needs, ensuring data accuracy and compliance.

Skills

Strong communication skills

Data reconciliation

Tier 1 support

Education

High school diploma or GED

Tools

mintrak2

MERS Third-Party Review Services

Microsoft Office (Excel & Word)

Job description

MetaSource is hiring a MERS Specialist to provide Tier 1 application support for Mortgage Electronic Registration Systems. You will assist with MERS reconciliation, annual reviews, and onboarding for new clients, while ensuring regulatory compliance and data integrity.

The role requires 3+ years in mortgage processing or support, strong MERS knowledge, and excellent communication. Fully remote with standard M-F hours and benefits offered.