MERS Specialist (Full Time, Remote)

MetaSource; Draper (UT); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Time Off

401(k) Retirement plan

Job summary

MetaSource in Draper, UT is seeking a Mortgage Services MERS Specialist to provide Tier 1 application support for MERS compliance requirements, primarily using mintrak2 and MERS Third-Party Review Services. You will troubleshoot issues, assist clients with reconciliation processes, and perform detailed MERS Annual Reviews.

The role requires a high school diploma or GED and 3+ years in mortgage loan processing or support, strong knowledge of MERS, data reconciliation experience, excellent

Qualifications

• 3+ years in mortgage loan processing, servicing, or application support.
• Strong knowledge of MERS compliance requirements.
• Experience in Tier 1 support and application troubleshooting.
• Experience with large data sets and data reconciliation.
• Excellent communication and client service skills; proficient in MS Excel & Word.

Responsibilities

• Provide Tier 1 support for MERS applications and troubleshoot issues.
• Perform MERS Annual Reviews as a third-party auditor.
• Collaborate with MERS members for monthly data reconciliation using mintrak2.
• Monitor client requests via email and deliver timely resolutions.
• Maintain up-to-date knowledge of process and regulatory changes related to MERS.
• Identify gaps in member processing and recommend corrective actions.
• Assist with onboarding and implementation of new clients.
• Support monthly client reporting for accuracy and compliance.
• Support monthly client reporting needs, ensuring data accuracy and compliance.

Skills

MERS compliance knowledge

Tier 1 support experience

Data reconciliation

Communication skills

Excel proficiency

Word proficiency

Education

High school diploma or GED

Tools

mintrak2

MERS Third-Party Review Services

Microsoft Office (Excel/Word)

Job description

Description

The Mortgage Services MERS Specialist provides Tier 1 application support for clients on all Mortgage Electronic Registration Systems (MERS) compliance requirements, primarily using mintrak2 and MERS Third-Party Review Services. This role involves troubleshooting application-related issues, assisting clients with MERS reconciliation processes, and ensuring compliance with MERS regulatory requirements. The Specialist also performs MERS Annual Review services, including a detailed review of mortgage loan documents.

Description

The Mortgage Services MERS Specialist provides Tier 1 application support for clients on all Mortgage Electronic Registration Systems (MERS) compliance requirements, primarily using mintrak2 and MERS Third-Party Review Services. This role involves troubleshooting application-related issues, assisting clients with MERS reconciliation processes, and ensuring compliance with MERS regulatory requirements. The Specialist also performs MERS Annual Review services, including a detailed review of mortgage loan documents.

Pay Range

$20.00 to $22.75

Schedule:

Full-time Monday - Friday; 8am - 5pm

Benefits:

Benefits eligible including Medical, Dental, Vision, Time Off, and 401(k) Retirement plan.

Responsibilities

• Provides Tier 1 support for MERS-related applications, including troubleshooting issues, assisting clients with system navigation, and escalating complex cases when necessary.
• Completes MERS Annual Reviews as a third-party auditor, ensuring accuracy and compliance within required timeframes.
• Collaborates with MERS members to ensure monthly data reconciliation standards are met using the mintrak2 system.
• Monitors and responds to client requests via the MERS Services email box, providing timely resolutions for application support inquiries.
• Maintains up-to-date knowledge of process and regulatory changes, as well as MERS guidelines related to MERS requirements.
• Identifies gaps in member processing and provide recommendations to correct deficiencies related to MERS compliance.
• Assists with onboarding and implementation of new clients, including initial application setup and troubleshooting.
• Supports monthly client reporting needs, reviews for discrepancies, and ensuring data accuracy and compliance.
• Support monthly client reporting needs, ensuring data accuracy and compliance.

Requirements

• High school diploma or GED; 3+ years of experience in mortgage loan processing, servicing, or application support; or an equivalent combination of education and experience.
• Strong knowledge of MERS compliance requirements.
• Previous experience in Tier 1 support, application troubleshooting, or a technology-related field preferred.
• Experience working with large data sets and performing data reconciliation.
• Ability to read and interpret documents such as company policies; ability to write reports and client correspondence.
• Previous experience working with clients/customers in a support or service role.
• Excellent communication skills across all levels of staff.
• Proficiency in Microsoft Office, with advanced knowledge of Excel and Word.

Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.