Remote Merchant Support Associate

Bask Health; United States; Remote; USD 42,000 - 58,000; Full time

Job summary

Bask Health is seeking an Entry Level Merchant Support Associate to assist entrepreneurs and businesses using Bask Health with routine software questions, platform navigation, and everyday support needs. This role offers an excellent entry point into SaaS customer support and ecommerce operations.

You will learn merchant-facing workflows, respond to standard inquiries, and collaborate with Customer Success and engineering teams to resolve common issues while avoiding promises beyond approved

Qualifications

• Entry-level role suitable for 0–1 year in customer support or related field.
• Strong written and verbal communication skills.
• Comfortable learning and navigating SaaS/web-based software.

Responsibilities

• Respond to routine merchant support requests through approved channels.
• Help merchants navigate Bask Health's platform.
• Assist with basic account and software navigation questions.

Skills

Customer support

Communication

Problem solving

Organization

Attention to detail

Education

High school diploma or equivalent

Tools

Zendesk

CRM systems

Job description

Bask Health is seeking an Entry Level Merchant Support Associate to assist entrepreneurs and businesses using Bask Health with routine software questions, platform navigation, and everyday support needs. This role offers an excellent entry point into SaaS customer support and ecommerce operations.

You will learn merchant-facing workflows, respond to standard inquiries, and collaborate with Customer Success and engineering teams to resolve common issues while avoiding promises beyond approved