Merchant Operations User Researcher

Bask Health; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Bask Health is seeking a User Researcher, Merchant Operations to understand how merchants run their day-to-day business using Bask Health. You will study administration workflows, dashboards, and multi-tool interactions, translating observations into product improvements.

Work closely with product, design, and engineering teams to shape research plans, recruit participants, and deliver actionable recommendations that reduce friction and boost operational efficiency.

Qualifications

• 3+ years of professional experience in user research, UX research, product research, or a closely related field.
• Portfolio or case studies demonstrating research for digital products.
• Experience conducting research involving business software or complex operational workflows.
• Strong understanding of qualitative research methods.
• Experience conducting user interviews and usability studies.
• Ability to observe and analyze how users complete real-world tasks.

Responsibilities

• Conduct user research focused on Bask Health's merchant operations and administrative workflows.
• Study how merchants manage day-to-day business activities through the platform.
• Conduct interviews with business owners, administrators, and authorized operational users.
• Observe how merchants complete recurring tasks and manage operational responsibilities.
• Research merchant dashboards and administrative interfaces.
• Evaluate order-related workflows and operational status management.
• Study subscription management and recurring commerce administration.
• Research product configuration and ongoing catalog maintenance.
• Evaluate account administration, user permissions, and team workflows.
• Investigate reporting and business monitoring experiences.
• Identify repetitive tasks, unnecessary steps, and workflow inefficiencies.
• Develop research plans, interview guides, and workflow observation materials.

Skills

User interviews

Qualitative research

Workflow analysis

Cross-functional collaboration

Job description

Bask Health is seeking a User Researcher, Merchant Operations to understand how merchants run their day-to-day business using Bask Health. You will study administration workflows, dashboards, and multi-tool interactions, translating observations into product improvements.

Work closely with product, design, and engineering teams to shape research plans, recruit participants, and deliver actionable recommendations that reduce friction and boost operational efficiency.