Merchant Experience Product Intern: SaaS Onboarding

Bask Health; EE. UU.; Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

Bask Health seeks a Merchant Experience Product Intern to help enhance merchant onboarding, storefront setup, and everyday platform usability for Bask's merchant-facing applications.

You will collaborate with product managers, engineers, and customer-facing teams, gather merchant feedback, and translate needs into actionable requirements while contributing to catalogs, pricing, and subscription initiatives.

Formación

• Interest in product management, SaaS platforms, and building software for businesses.
• Foundational understanding of websites, web applications, and how software products are built.
• Hands-on technical experience through coursework, personal projects, internships, or independent learning.
• Familiarity with JavaScript, TypeScript, Python, or another programming language.
• Strong analytical thinking and problem-solving skills.
• Ability to understand user problems and communicate clear, practical recommendations.
• Strong attention to detail and willingness to investigate software issues independently.
• Ability to organize feedback, document requirements, and communicate findings clearly.
• Interest in understanding how merchants set up, operate, and grow online businesses.
• Ability to learn new software tools, technical concepts, and business workflows quickly.
• Strong written and verbal communication skills.
• Ability to collaborate with product managers, engineers, designers, and customer-facing teams.
• Initiative, curiosity, and willingness to take ownership of assigned projects.

Responsabilidades

• Support product initiatives that improve the merchant experience across Bask's platform.
• Work with product managers and customer-facing teams to understand how merchants configure, launch, and manage their businesses.
• Gather and organize merchant feedback to identify recurring problems and opportunities for improvement.
• Help improve merchant onboarding, account setup, and storefront configuration workflows.
• Assist with product initiatives involving catalogs, pricing, subscriptions, and business settings.
• Identify confusing steps, usability issues, and repetitive tasks across merchant-facing applications.
• Help translate merchant needs into product requirements, user stories, and acceptance criteria.
• Work with engineers and designers to understand technical requirements and evaluate potential solutions.
• Investigate merchant-reported issues, reproduce bugs, and document findings.
• Support usability testing and quality assurance for merchant-facing features.
• Help evaluate how changes to merchant settings affect storefront and checkout experiences.
• Research e-commerce platforms, merchant tools, and competing SaaS products to identify useful ideas.
• Review product usage, merchant feedback, and basic analytics to understand feature performance.
• Assist with product documentation, project tracking, and feature launch preparation.
• Participate in product discovery, planning meetings, technical discussions, and feature reviews.
• Take ownership of smaller merchant experience projects from research and documentation through testing and follow-up.

Conocimientos

Product management interest

Analytical thinking

Communication skills

Collaborative teamwork

Technical curiosity

JavaScript

TypeScript

Python

Herramientas

JavaScript

TypeScript

Python

Descripción del empleo

Bask Health seeks a Merchant Experience Product Intern to help enhance merchant onboarding, storefront setup, and everyday platform usability for Bask's merchant-facing applications.

You will collaborate with product managers, engineers, and customer-facing teams, gather merchant feedback, and translate needs into actionable requirements while contributing to catalogs, pricing, and subscription initiatives.