Remote Mental Health Support Navigator

Placements24; United States; Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Continuing education opportunities

Flexible remote work environment

Job summary

Placements24 is seeking a compassionate Mental Health Support Navigator for a remote-first role servicing the Klerksdorp, North West region. You will guide clients through mental health services, connect them with therapists and community resources, and provide empathetic case management from anywhere.

The ideal candidate has a Master’s degree in a relevant field and at least 4 years of experience, with strong crisis intervention and communication skills to support individuals through treatment

Qualifications

• Master's degree in Psychology, Social Work, Counselling, or related field.
• Minimum of 4 years of experience in mental health support or case management.
• In-depth knowledge of mental health conditions, diagnostic criteria, and treatment protocols.
• Crisis intervention and de-escalation techniques experience.
• Excellent communication, active listening, and empathy.

Responsibilities

• Provide navigation and support for individuals seeking mental health care.
• Assess client needs and connect them with professionals and services.
• Explain treatment options, medications, and therapies.
• Schedule appointments and ensure client session attendance.
• Offer emotional support throughout recovery journey.
• Liaise with families and caregivers involved in care.
• Maintain confidential client records in a secure digital platform.
• Collaborate with mental health providers for coordinated care.
• Stay updated on local mental health resources and treatments.
• Educate clients and families about mental health and coping strategies.

Skills

Communication

Active Listening

Empathy

Crisis Intervention

De-escalation

Education

Master's degree in Psychology, Social Work, Counselling, or related field

Professional registration with a relevant health council

Tools

Telehealth platforms

Electronic Health Records (EHR)

Remote work technologies

Job description

Placements24 is seeking a compassionate Mental Health Support Navigator for a remote-first role servicing the Klerksdorp, North West region. You will guide clients through mental health services, connect them with therapists and community resources, and provide empathetic case management from anywhere.

The ideal candidate has a Master’s degree in a relevant field and at least 4 years of experience, with strong crisis intervention and communication skills to support individuals through treatment