Mental Health Support Navigator

Placements24; United States; Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Continuing education opportunities

Flexible remote work environment

Job summary

Placements24 is seeking a compassionate Mental Health Support Navigator for a remote-first role servicing the Klerksdorp, North West region. You will guide clients through mental health services, connect them with therapists and community resources, and provide empathetic case management from anywhere.

The ideal candidate has a Master’s degree in a relevant field and at least 4 years of experience, with strong crisis intervention and communication skills to support individuals through treatment

Qualifications

• Master's degree in Psychology, Social Work, Counselling, or related field.
• Minimum of 4 years of experience in mental health support or case management.
• In-depth knowledge of mental health conditions, diagnostic criteria, and treatment protocols.
• Crisis intervention and de-escalation techniques experience.
• Excellent communication, active listening, and empathy.

Responsibilities

• Provide navigation and support for individuals seeking mental health care.
• Assess client needs and connect them with professionals and services.
• Explain treatment options, medications, and therapies.
• Schedule appointments and ensure client session attendance.
• Offer emotional support throughout recovery journey.
• Liaise with families and caregivers involved in care.
• Maintain confidential client records in a secure digital platform.
• Collaborate with mental health providers for coordinated care.
• Stay updated on local mental health resources and treatments.
• Educate clients and families about mental health and coping strategies.

Skills

Communication

Active Listening

Empathy

Crisis Intervention

De-escalation

Education

Master's degree in Psychology, Social Work, Counselling, or related field

Professional registration with a relevant health council

Tools

Telehealth platforms

Electronic Health Records (EHR)

Remote work technologies

Job description

About the Role

Our client is seeking a compassionate and skilled Mental Health Support Navigator to join their growing team, servicing the Klerksdorp, North West region, though this role is fully remote. This position is dedicated to guiding individuals through the complexities of mental healthcare services, ensuring they receive timely and appropriate support. The Mental Health Support Navigator will connect clients with therapists, psychiatric services, and community resources, facilitating their journey toward recovery and well-being. This role demands excellent communication, empathy, and a thorough understanding of mental health conditions and treatment pathways. As a remote-first position, you will utilize digital tools to provide essential support and case management, making a profound impact from anywhere. This is an opportunity to contribute to a vital service area and help individuals access the care they need.

Key Responsibilities

• Provide comprehensive navigation and support services for individuals seeking mental health care.
• Assess client needs and connect them with appropriate mental health professionals and services.
• Assist clients in understanding treatment options, medication, and therapeutic approaches.
• Facilitate appointment scheduling and ensure clients attend their sessions.
• Offer emotional support and encouragement throughout the client's recovery journey.
• Liaise with families, caregivers, and other support networks involved in the client's care.
• Maintain accurate and confidential client records using our secure digital platform.
• Collaborate with mental health providers to ensure coordinated and effective care.
• Stay updated on community mental health resources and treatment modalities.
• Educate clients and their families about mental health conditions and coping strategies.

Requirements

• A Master's degree in Psychology, Social Work, Counselling, or a related field.
• Minimum of 4 years of experience in mental health support, case management, or a similar role.
• In-depth knowledge of mental health conditions, diagnostic criteria, and treatment protocols.
• Demonstrated experience in crisis intervention and de-escalation techniques.
• Excellent communication, active listening, and empathy skills.
• Proficiency in using telehealth platforms, electronic health records (EHR), and other remote work technologies.
• Ability to work independently with minimal supervision and manage a demanding caseload remotely.
• Strong organizational skills and attention to detail.
• Understanding of the North West mental health landscape is advantageous.
• Professional registration with a relevant health council.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance.
• Generous paid time off and sick leave.
• Opportunities for continuing education and professional development.
• A flexible and supportive remote work environment.
• The chance to make a significant positive impact on mental well-being in the Klerksdorp community and beyond.