Remote Mental Health Support Specialist

Placements24; Willows (CA); Remote; USD 55,000 - 90,000; Full time

Benefits offered by this job

Fully remote

Medical benefits

Professional development

Job summary

Placements24 is seeking a Mental Health Support Officer for a remote role focused on accessible mental health services. You will provide remote counseling, assess needs, and guide clients to therapy, medications, and support groups.

You will maintain confidential records, collaborate with other professionals, and deliver psycho-educational content online. Strong telehealth skills, empathy, and adherence to ethical practice are essential; prior crisis intervention is a plus.

Qualifications

• A relevant degree or diploma in psychology, social work, counselling, or related field.
• Minimum of 3 years of experience in mental health support or counseling.
• Proficiency with digital communication tools for remote client interaction.
• Understanding of mental health conditions and therapies.
• Strong interpersonal and communication skills.
• Ability to work independently in a remote setting and maintain boundaries.
• Commitment to ethical practice and client confidentiality.
• Reliable internet and private home workspace.
• Crisis intervention experience is a plus.

Responsibilities

• Provide remote counseling and psychosocial support to individuals.
• Conduct initial assessments and develop support plans.
• Guide clients to therapy, medications, and support groups.
• Develop and deliver psycho-educational content via virtual platforms.
• Maintain confidential client records per privacy guidelines.
• Collaborate with healthcare professionals and community services.
• Respond to client needs via phone, video, and secure messaging.
• Monitor progress and adjust support strategies as required.
• Participate in online team meetings, case reviews, and development sessions.
• Contribute to improving remote mental health service delivery models.

Skills

Active listening

Empathy

Digital communication tools

Crisis intervention

Ethical practice

Education

Degree in psychology / social work / counselling

Job description

Placements24 is seeking a Mental Health Support Officer for a remote role focused on accessible mental health services. You will provide remote counseling, assess needs, and guide clients to therapy, medications, and support groups.

You will maintain confidential records, collaborate with other professionals, and deliver psycho-educational content online. Strong telehealth skills, empathy, and adherence to ethical practice are essential; prior crisis intervention is a plus.