Remote Mental Health Customer Advocate

Myriad Genetics; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

Myriad Genetics is looking for a Remote Mental Health Customer Service Representative to assist customers, including clinics and patients. This role involves handling inquiries, reviewing test requests, and confirming insurance eligibility.

The ideal candidate will have strong communication skills and at least 1 year of relevant experience. The position offers the opportunity to work from home while supporting a meaningful cause.

Qualifications

• At least 1 year of relevant experience required.
• Preference for higher typing speed applicants.
• PC familiarity necessary, including Internet and e-mail.
• Enjoy problem solving and identifying patterns.

Responsibilities

• Review test request forms and additional documentation.
• Work with healthcare providers on documentation and sample submission.
• Confirm insurance eligibility and benefits.
• Communicate with patients about insurance coverage and test information.

Skills

Excellent interpersonal and communication skills

Fluent in Spanish (preferred)

Excellent listening, transcribing, and self-review skills

Ability to manage several tasks simultaneously

Education

High School diploma or equivalent

Associate or bachelor’s degree

Tools

Excel

Word

Job description

Myriad Genetics is looking for a Remote Mental Health Customer Service Representative to assist customers, including clinics and patients. This role involves handling inquiries, reviewing test requests, and confirming insurance eligibility.

The ideal candidate will have strong communication skills and at least 1 year of relevant experience. The position offers the opportunity to work from home while supporting a meaningful cause.