Remote Member Support Specialist — Help Members Thrive

PDI Technologies, Inc.; United States; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Hybrid/Remote work flexibility

Competitive benefits

Job summary

PDI Technologies, Inc. is seeking a dedicated Member Support Specialist to assist our members with inquiries and complaints, delivering courteous, urgent, and efficient service. You will leverage knowledge of our payment and loyalty programs and collaborate across teams to resolve issues promptly.

This remote, full-time role requires strong problem solving, analytical and communication skills, plus the ability to learn new information daily and adapt to evolving programs.

Qualifications

• 1-2 years of experience in a helpdesk/call center environment preferred; any customer service is a plus.
• High school diploma/GED required.
• Excellent written and verbal communication skills.

Responsibilities

• Address member inquiries professionally to build positive relationships and long‑term memberships.
• Resolve issues efficiently, contributing to the company’s bottom line.
• Monitor email queue and handle member inquiries and questions.
• Follow up to member inquiries by taking specific action in a timely manner.
• Work on special short‑term projects to offer customized support for new programs.
• Work with the Management Team to stay updated on product and program knowledge.

Skills

Customer service

Communication skills

Teamwork

Education

High school diploma/GED

Job description

PDI Technologies, Inc. is seeking a dedicated Member Support Specialist to assist our members with inquiries and complaints, delivering courteous, urgent, and efficient service. You will leverage knowledge of our payment and loyalty programs and collaborate across teams to resolve issues promptly.

This remote, full-time role requires strong problem solving, analytical and communication skills, plus the ability to learn new information daily and adapt to evolving programs.