Member Support Specialist - Growth & Impact

Lever, Inc.; Dallas (TX); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Hybrid work options

Competitive salary

Professional certifications

Leadership development

Job summary

PDI Technologies seeks a Member Support Specialist to assist our members with queries and complaints, using deep knowledge of our payment and loyalty programs and collaborating across teams to resolve issues with courtesy and urgency.

The role emphasizes problem solving, analytical thinking, and clear communication, with daily exposure to evolving programs and a chance to contribute to customer outcomes while working in a hybrid schedule.

Qualifications

• 1–2 years of experience in a helpdesk/call center environment preferred; any customer service is a plus.
• High school diploma/GED required.
• Highest sense of integrity and discretion required.
• Ability to remain professional and courteous with customers at all times.
• Excellent written and verbal communication skills.
• Ability to build relationships and strong alliances across the organization.

Responsibilities

• Address member inquiries professionally to build positive relationships and long-term memberships.
• Resolve issues efficiently, contributing to the company’s bottom line.
• Monitor email queue and handle member inquiries and questions
• Follow up to member inquiries by taking specific action in a timely manner
• Work on special short-term projects to offer customized support for new programs
• Work with the Management Team to stay updated on product and program knowledge, and be informed of any changes in company policies
• Work with confidential customer information and demonstrate highest levels of integrity
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment
• Track and report to the management on systemic issues and provide insight on trends
• Participate in additional training courses when needed
• Other duties as assigned

Skills

Customer service

Communication

Problem solving

Teamwork

Typing 40 wpm

MS Office

Adaptability

Education

High school diploma/GED

Job description

PDI Technologies seeks a Member Support Specialist to assist our members with queries and complaints, using deep knowledge of our payment and loyalty programs and collaborating across teams to resolve issues with courtesy and urgency.

The role emphasizes problem solving, analytical thinking, and clear communication, with daily exposure to evolving programs and a chance to contribute to customer outcomes while working in a hybrid schedule.