Member Experience Specialist

Socket.dev; Alpharetta (GA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid work arrangements

Continuous learning and certifications

Leadership development opportunities

Job summary

PDI Technologies is seeking a Member Support Specialist to help resolve member questions and complaints with courtesy and efficiency. You will leverage knowledge of payment and loyalty programs and work with multiple teams to deliver excellent service.

The role emphasizes problem solving, communication, and ongoing learning, with a Monday–Friday 9:00AM–6:00PM Central Time shift and a hybrid work arrangement. Join a fast-paced team focused on integrity and customer care.

Qualifications

• 1-2 years of experience in a helpdesk/call center preferred; customer service is a plus
• High school diploma or GED required
• Highest sense of integrity and discretion required
• Ability to remain professional and courteous with customers at all times
• Excellent written and verbal communication skills
• Ability to build relationships across the organization
• Willingness to learn daily and apply knowledge quickly
• Ability to work independently and in a team
• Technical literacy and analytical thinking skills
• Ability to work varied shifts as needed
• Proficiency with MS Office and fast typing (min. 40 wpm)
• Positive, professional, empathetic, customer-focused demeanor
• Strong organization and prioritization skills
• Desire to grow professionally

Responsibilities

• Address member inquiries professionally to build positive relationships and long-term memberships
• Resolve issues efficiently, contributing to the company’s bottom line
• Monitor email queue and handle member inquiries and questions
• Follow up to member inquiries with specific actions in a timely manner
• Participate in short-term projects to offer customized support for new programs
• Stay updated on product and program knowledge with Management Team
• Handle confidential customer information with integrity
• Collaborate in a fast-paced, change-oriented environment
• Track and report systemic issues and trends to management
• Participate in additional training courses as needed
• Perform other duties as assigned

Skills

Customer service

Communication skills

Teamwork

Analytical thinking

Integrity

Education

High school diploma/GED

Tools

MS Office

Typing 40 wpm

Job description

PDI Technologies is seeking a Member Support Specialist to help resolve member questions and complaints with courtesy and efficiency. You will leverage knowledge of payment and loyalty programs and work with multiple teams to deliver excellent service.

The role emphasizes problem solving, communication, and ongoing learning, with a Monday–Friday 9:00AM–6:00PM Central Time shift and a hybrid work arrangement. Join a fast-paced team focused on integrity and customer care.