Member Support Specialist

Lever, Inc.; Alpharetta (GA); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Market-competitive benefits

Hybrid work arrangements

Job summary

PDI Technologies is seeking a dedicated Member Support Specialist to assist our members, resolve questions, and uphold top-tier service. You will leverage knowledge of loyalty and payment programs while collaborating across teams to improve customer outcomes.

The successful candidate will demonstrate strong problem-solving, analytical, and communication skills, with a passion for learning. A hybrid work setup is available along with continuous learning opportunities.

Qualifications

• 1-2 years in a helpdesk/call center preferred.
• High school diploma or GED required.
• Strong written and verbal communication skills.
• Ability to work independently and in a team.
• Proficiency with MS Office and typing 40+ wpm.
• Professional and courteous with customers at all times.

Responsibilities

• Address member inquiries professionally to build long-term relationships.
• Resolve issues efficiently to support the company bottom line.
• Monitor email queue and respond to member inquiries promptly.
• Collaborate with management to stay updated on product knowledge.
• Handle confidential customer information with integrity.
• Participate in training courses and support new programs.

Skills

Customer service

Communication

Teamwork

Education

High school diploma/GED

Tools

MS Office

Typing 40 wpm

Job description

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview

The Member Support Specialist will be primarily responsible for providing support to our members. The mission is to help members to resolve their questions and complaints with the highest level of courtesy, urgency, and efficiency. The person in this role will be utilizing their deep knowledge of our clients’ payment and loyalty programs and collaborating with many teams internally.

The perfect candidate will be able to demonstrate excellent problem solving, analytical and communication skills, as well as have passion for learning new information daily.c

Available Shift:

Monday through Friday, 9:00AM – 6:00PM Central Time

Key Responsibilities

• Address member inquiries professionally to build positive relationships and long-term memberships.
• Resolve issues efficiently, contributing to the company’s bottom line.
• Monitor email queue and handle member inquiries and questions
• Follow up to member inquiries by taking specific action in a timely manner
• Work on special short-term projects to offer customized support for new programs
• Work with the Management Team to stay updated on product and program knowledge, and be informed of any changes in company policies
• Work with confidential customer information and demonstrate highest levels of integrity
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment
• Track and report to the management on systemic issues and provide insight on trends
• Participate in additional training courses when needed
• Other duties as assigned

Qualifications

• 1-2 years of experience in a helpdesk/call center environment preferred; any customer service is a plus
• High school diploma/GED required
• Highest sense of integrity and discretion required
• Ability to remain professional and courteous with customers at all times
• Excellent written and verbal communication skills
• Ability to build relationships and strong alliances across the organization
• Willingness to learn every day, do it fast and use knowledge appropriately
• Ability to work independently and in a team environment
• Individual should be technically literate and possess analytical thinking skills
• The employee must have the ability to work various shifts should the business need arise
• Proficiency with MS Office and good typing skills (min. 40 wpm)
• Provide a positive, professional, empathetic, and customer-focused manner
• Solid organization and work prioritization skills
• Care to do a great job and desire to grow professionally

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.