Hybrid Member Support Specialist: Elevate Customer Experience

Lever, Inc.; Temple (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid work arrangements

Learning and development opportunities

Competitive benefits

Job summary

PDI Technologies is seeking a Member Support Specialist to assist members with questions and complaints, using deep knowledge of client payment and loyalty programs. You will collaborate with internal teams and maintain courteous, efficient service while handling confidential information.

The role requires strong problem solving, analytical and communication skills, plus a desire to learn new information daily.

Qualifications

• 1–2 years of experience in a helpdesk or call center is preferred
• Strong written and verbal communication skills
• Ability to remain professional and courteous with customers at all times
• Willingness to learn daily and work independently or in a team
• Proficiency with MS Office and good typing skills (min. 40 wpm)

Responsibilities

• Address member inquiries professionally to build positive relationships and long-term memberships
• Resolve issues efficiently, contributing to the company’s bottom line
• Monitor email queue and handle member inquiries and questions
• Follow up to member inquiries with timely action
• Work on special short-term projects to support new programs
• Keep updated on product knowledge and company policies
• Demonstrate integrity with confidential customer information
• Track and report systemic issues and trends
• Participate in training courses as needed
• Other duties as assigned

Skills

Customer service

Written communication

Verbal communication

Relationship building

Independence

Education

High School Diploma or GED

Tools

MS Office

Typing 40 wpm

Job description

PDI Technologies is seeking a Member Support Specialist to assist members with questions and complaints, using deep knowledge of client payment and loyalty programs. You will collaborate with internal teams and maintain courteous, efficient service while handling confidential information.

The role requires strong problem solving, analytical and communication skills, plus a desire to learn new information daily.